Front Desk Attendant - Weekends

Responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community.

The Front Desk/Concierge or Desk Attendant also provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as, with our external customers.

(May include some or all of the following as applicable)

• Answers phone and greets residents/guests upon entry, responds to requests, questions and any other needs.
• Documents issues or transactions as needed.
• Develop knowledge of surrounding areas and attractions.
• Keeps track of activity logs and incident reports, records and forms for the Community Association Manager’s review daily.
• Demonstrates excellent customer service, communication and time management skills.
• Monitors Emergency Response System and responds in a timely and efficient manner within hours of notification.
• Monitors and controls Electronic Security Control Systems if applicable.
• Logging in all packages and tracks them through to pick-up by recipient.
• Follows-up on all complaints/issues notifying Community Association Manager as necessary.
• Ensures all safety precautions and procedures are followed while performing duties.
• May assist with resident notifications or special events.
• Process work orders and files resident documents and invoices, if applicable.