Front Desk Attendant (CA)

Description

 

Introduction:

 

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

 

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

 

Summary

 

The front desk attendant provides high quality attendant services for the homeowners. The front desk attendant pro-actively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer.

 

Essential Duties And Responsibilities

 

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• Provide the customer with an experience that will always be remembered positively and with the highest level of responsiveness.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Maintain a work environment of cleanliness and organization.
• Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues.
• Acknowledge and greet all residents and guests with utmost courtesy and urgency.
• Listen and work with residents who present customer service opportunities that other staff employees cannot resolve. Attempt to resolve them and/or elevate to the General Manager when matters are outside scope or ability.
• Serve as information liaison to General Manager. Follow up with client to assure successful completion.
• Maintain consistent presence at workstation.
• When so directed, participate in resident organization and functions. Take payments for events. Forward event planning opportunities to Lifestyle Director.
• Use professional telephone etiquette in handling resident requests. Use work order system when necessary.
• Assist and coordinate with new homeowners as necessary.
• Provide administrative assistance with resident files.
• Maintain key log and all applicable data sheets.
• Assign transponders and key fobs and activate same. When any issues arise with the software, communicate with the vendor to resolve issue.
• Log all payments for additional transponders and key fobs, in POS.
• Log any and all packages delivered into BuildingLink system accurately and in a timely manner.
• Log any and all amenity requests accurately and in a timely manner.
• Patrol the property’s garage, corridors, courtyard, mechanical rooms, amenities and perimeter and report abnormalities to the shift log in BuildingLink and emergencies immediately to both BuildingLink and the General Manager.
• Water the indoor plants located in the building’s 4 lobbies once per week or as needed.

 

Requirements

 

Knowledge, Skills and Experience:

 

• Must demonstrate a positive attitude and professional demeanor, serving as an ambassador for the company, and encouraging other employees to do the same.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problem solving issues in a friendly and helpful manner.
• Ability to read and interpret documents such as operating and procedural manuals.
• Ability to perform basic math skills such as addition, subtraction, multiplication and division.
• Requires strong communication, organizational, decision-making and interpersonal skills.
• Ability to be detail-oriented while maintaining thorough follow-through.
• Ability to multi-task and to work well under pressure.
• Requires professional demeanor with ability to use independent judgment to handle any customer services matters in satisfactory manner.
• Proficiency with electronic resources such as Internet search, Outlook and Word.
• Ability to lift up to 50 pounds.

 

Minimum Education

 

• Two years’ prior front desk in residential/HOA/hotel setting experience preferred
• Some higher education or vocational training specializing in the hospitality industry desired
• Good geographic knowledge of the surrounding area

 

Language Skills

 

The individual must have the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

 

Availability

 

Weekends Friday 11 pm – Saturday 730am and Saturday 11 pm – Sunday 730am

 

Work Environment

 

The concierge works in a well-lighted, clean environment. S/he constantly interacts with other people, and may have to handle several responsibilities at once. The Association maintains a smoke-free environment throughout its property.

 

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact Vy Nguyen at (949) 334-8166.