Front Desk Attendant (CA)

Introduction

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary

The front desk attendant provides high quality attendant services for the homeowners. The front desk attendant pro-actively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer.

Essential Duties And Responsibilities

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide the customer with an experience that will always be remembered positively and with the highest level of responsiveness.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Maintain a work environment of cleanliness and organization.
• Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues.
• Acknowledge and greet all residents and guests with utmost courtesy and urgency.
• Listen and work with residents who present customer service opportunities that other staff employees cannot resolve. Attempt to resolve them and/or elevate to the General Manager when matters are outside scope or ability.
• Serve as information liaison to General Manager. Follow up with client to assure successful completion.
• Maintain consistent presence at workstation.
• When so directed, participate in resident organization and functions. Take payments for events. Forward event planning opportunities to Lifestyle Director.
• Use professional telephone etiquette in handling resident requests. Use work order system when necessary.
• Assist and coordinate with new homeowners as necessary.
• Provide administrative assistance with resident files.
• Maintain key log and all applicable data sheets.
• Assign transponders and key fobs and activate same. When any issues arise with the software, communicate with the vendor to resolve issue.
• Log all payments for additional transponders and key fobs, in POS.
• Log any and all packages delivered into BuildingLink system accurately and in a timely manner.
• Log any and all amenity requests accurately and in a timely manner.
• Patrol the property’s garage, corridors, courtyard, mechanical rooms, amenities and perimeter and report abnormalities to the shift log in BuildingLink and emergencies immediately to both BuildingLink and the General Manager.
• Water the indoor plants located in the building’s 4 lobbies once per week or as needed.