Front Desk Associate- Recreation Center- Rhodes Ranch

Description

About Seabreeze Management Company

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington, Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable,” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

About The Community

Rhodes Ranch offers an exceptional recreational lifestyle centered around its resort-style amenities. The community features the R-Club, a 35,000-square-foot recreation center equipped with a full gym, indoor basketball and racquetball courts, meeting rooms, and a social lounge.

Why Work Here

With its vibrant amenities, scenic surroundings, and strong sense of community, Rhodes Ranch creates a dynamic and engaging environment not just for residents, but also for the HOA team who supports its operations. Whether in maintenance, recreation, management, or resident services, colleagues play a key role in maintaining the high standards and welcoming atmosphere that define life at Rhodes Ranch. Working here means being part of a team that helps deliver a resort-style experience every day.

Summary

Provide high-quality concierge services for the residential properties. The Concierge pro-actively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer, reminding the customer of scheduled events, etc., and protecting the customer from unnecessary or unwanted demands by others.

Essential Duties And Responsibilities

• Open and close facility – Handle lights, doors, beverage bar setup/breakdown, and general cleanliness.
• Provide resident and guest support – Greet residents, give tours, assist with questions, and direct concerns to the right staff.
• Help with events and activities – Sign up residents, create flyers, update calendars, and reserve rooms.
• Handle admin and cash duties – Manage cash drawer, assist with paperwork, maintain logs, and support day-to-day office tasks.
  
  

Requirements

Knowledge, Skills and Experience:

• Must demonstrate a positive attitude, professional appearance, and welcoming demeanor—serving as an ambassador for the community and setting the tone for other team members.
• Strong communication, organization, and customer service skills with the ability to respond professionally to resident needs and concerns.
• Able to follow written and verbal instructions and apply common sense in routine and variable situations.
• Comfortable reading and understanding basic procedures, manuals, and documents.
• Basic math skills required (addition, subtraction, multiplication, division) for handling transactions and balancing cash drawer.
• Detail-oriented with strong follow-through and ability to manage multiple tasks efficiently, even under pressure.
• Proficient in using basic computer programs including Outlook, Word, and internet search tools.
  
  

Minimum Education

• Two years’ prior hospitality experience preferred
• Some higher education or vocational training specializing in the hospitality industry desired
  
  

Language Skills

The individual must have strong written and verbal communication skills in order to communicate effectively with employees and clients at all levels of the organization.

Availability

Regular business hours and overtime as needed.

Work Environment

The Front Desk Associate works in a well-lighted, clean environment. S/he constantly interacts with other people, and may have to handle several responsibilities at once. The Association maintains a smoke-free environment in its offices, buildings, and Clubhouse complex.