Front Desk Associate (CA)

Introduction

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 90,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 30 years. With offices throughout California and Nevada, Seabreeze has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary

The Front Desk Associate provides high-quality attendant services for the residential properties. The concierge pro-actively anticipates the needs of the customer so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each customer, reminding the customer of scheduled events, appointments, constraints, etc., and protecting the customer from unnecessary or unwanted demands by others.

Essential Duties And Responsibilities

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide the customer with an experience that will always be remembered and with the highest level of responsiveness.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Maintain a work environment of cleanliness and organization.
• Assure prompt and positive action on all resident complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues.
• Acknowledge and greet all residents and guests with utmost courtesy and urgency, moving out from behind the front desk to open doors and assist owners.
• Listen and work with residents who present service opportunities that other staff employees cannot resolve. Attempt to resolve them and/or elevate to the General Manager when matters are outside scope or ability.
• Serve as information liaison to General Manager.
• Maintain consistent presence at work station.
• Record reservations for guest and conference/party rooms & outside designated areas
• Use professional telephone etiquette in handling resident requests.