Front Desk Associate

Marina City Club in Marina del Rey is looking for qualified Front Desk Associates to work at our club's fitness center. This is a part-time position working approximately 12-16 hours per week and the pay rate is $18.50 per hour. The shifts for this position are: Thursdays 1:30pm-5:45pm, Fridays 1:30pm-5:45pm & Sundays 6:45am-10:45am.

Responsibilities

• Supports and participates in activities that promote customer services.
• Demonstrates courteous, friendly, respectful and cooperative behaviors towards others.
• Acknowledges members/guests immediately upon entering the work area. Makes sure each person checks in at the Front Desk. Handles member issues then they appear on the computer screen
• Courteously, accurately and efficiently answers the telephone for Fitness Center, Tennis Program and Waters Edge Spa. Directs Phone inquiries to identify staff if necessary.

Qualifications

• Follows all department policies and procedures.

• Offers suggestions for department performance/policy/procedures improvement. Intervenes to correct problems as they occur.

• Readily accepts work assignments in a positive manner. Performs work that is accurate, neat and consistent. Documentation is legible.

• Keeps work area neat and provides a safe environment for members. Reports safety issues and equipment failures appropriately

• Sensitive information including, but not limited to, member and employee information is kept confidential without exception.

• Demonstrates organizational skills in the form of prioritization and time management.