Front Desk Agent

Job Description

The Front Desk Agent supports the General Manager and works with all onsite employees. This position delivers logistics of packages and performs relevant duties as assigned by the Lead Concierge or GM. The Front Desk Agent will ensure all homeowner concerns and communications are monitored and receive a timely response.

The Front Desk Agent actively contributes to the cleanliness and organization of the building, ensuring all back-of-house, storage, and utility rooms are clean, safe, and secure. Additionally, the Front Desk Agent will ensure the proper supply and cleanliness of all amenity areas.

Job Duties And Responsibilities

Safety

• Manage the functionality of all Emergency and Fire Safety systems and procedures throughout the property. Ensure all emergency phone tree contacts within each Property Emergency Manual are current with valid contact information.
  
  

Employee Morale

• Provide support management in the general operations of the property.
• Foster a positive workplace environment with clear lines of communication.
  
  

Facility Management

• Monitor work order process for open items, with follow-through to completion
• Monitor BuildingLink communications
• Meet and direct contractors and service providers on site as needed
• Walk all amenities, grounds, and BOH areas on a daily basis, making corrections and recommendations
  
  

Administration & Operations

• Responsible for maintaining a consistent level of cleanliness throughout the property.
• Ensures onsite employees are in uniform, name tag, with appropriate hygiene and grooming.
  
  

Communications

• Manages communication channels (BuildingLink) to ensure follow-up and protocol is followed
• Train homeowners on BuildingLink
• Support the Front Desk Agent team in handling concerns, requests, and problems successfully
  
  

What do we offer?

Associa offers a competitive benefits package to our full-time employees, including medical, dental, and vision insurance, 401 (k), disability insurance, and support with wellness and development initiatives, and more. We have been designated a Great Place to Work for six consecutive years, and many of our locations are awarded as Best and Brightest.

Compensation

$18.00 to $21.00 per hour, depending on experience

Requirements

• Responsiveness to GM, board, and homeowners
• Professional verbal and written communication skills
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Proficiencywith the Microsoft Office Suite of products (WORD, Excel, Outlook, etc.)
• Detail orientation with a sense of urgency
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.