Front Desk Agent

The Front Desk Agent team member provides information and resources for residents and guests to have a meaningful visit. This is a key employee liaison between all guests of the community and the residents which provides exceptional customer service.

Duties And Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
• Coordinate with office administrative staff to maintain and update all unit owner information in computer database
• Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents. All calls should be clear and in a professional manner.
• Report any violations of the Rules and Regulations that are noticed at any time.
• Be familiar with the fire alarm system operations and report all incidents to management.
• Call police or fire department in case of emergency, such as fire or presence of unauthorized persons.
• Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, of Fire Rescue / Police Services.
• Write reports of daily activities and irregularities for management
• Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.
• Respect all residents’ privacy, information, perspective, priorities, times, and resources.
• Maintain a warm and friendly demeanor at all times.
• Communicate with residents and guests concerns to management promptly.
• Arrange for move-ins and move-outs once Management has approved.
• Receive all lost and found items; keep a log of lost and found items.
• Maintain a log for all incoming and outgoing packages, call resident and maintain records of all packages.
• Assist with newsletter and other mailings (stuffing, labeling) and posting of memos is mailroom.
• Prepare weekly activity reports as required and submit to management.
• Review calendar of events, daily updates, hours of operation daily in order to answer questions intelligently and to help direct members.
  
  

Competencies;

Communication Proficiency.

Customer/Client Focus.

Discretion.

Initiative

Approach all encounters with residents, guests, and fellow employees in a gracious, attentive, courteous, and service-oriented manner.

Work Environment

The working environment ill be indoor and will require team member to stand frequently. Low to moderate noise level in the workplace.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. Ability to detect auditory and/or visual emergency alarms. Noise levels in the work environment is usually low to moderate.

Position Type/Expected Hours of Work

This is a non-exempt position. Days and hours of work will be determined at the property. This schedule may change to accommodate the business needs of the property.

Travel

No travel is expected for this position

Required Education And Experience

• High School Dipolma or GED: some college preferred
• Minimum 6 months related experience and/or training
• Knowledgeable with computers software programs commonly used in the industry.
• Must have excellent communication skills; verbal and written to convey information and ideas clearly.
• Previous work experience in the hospitality industry highly preferred
  
  

Position Supervision

Employee reports to the Operation Manager of the community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.