Front Desk Administrator

Job Description

Will you be our next On-Site Administrative Assistant?

Are you highly organized, able to master multiple administrative projects and tasks at the same time? Do you have a strong attention to detail and a pro-active drive to get work done on time? Would you enjoy assisting in community activities, working with homeowners in their community and providing exceptional customer service to solve their issues? If so, then we would like to get to know you!

Who is SPECTRUM Association Management?

SPECTRUM is a HOA Management Company that has been in business for seventeen years. We are proud to be one of the most recognized companies in our industry by winning Best Places to Work award 15 years in a row. We are energetic and passionate about our goals, and because of our continued growth we are seeking a qualified candidate to help us achieve them. We are looking forward to hiring customer service professionals who will share our vision, values, and commitment to superior customer service as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.

SPECTRUM Association Management has won 15 Best Places to Work awards because we care about helping achieve big things in life inside and outside of work.

What does it look like to be an employee at Spectrum Association Management?

• 99% of employees believe in the company leadership and future success of the organization.
• 96% of employees are proud to work here and love their coworkers!
• 93% of employees have felt well supported by management through COVID-19.

General Job Information

This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners.

Essential Duties And Responsibilities

• Welcome Homeowner in the office Receive Homeowner payments
• Handle walk in billing questions
• Transfer calls to appropriate parties
• Working extensively with Outlook, and software for recording correspondence
• Conflict de-escalation and resolution with difficult or upset customers
• Following up on outstanding issues
• Talk face to face to explain situations or billing issues and provide billing support
• Provide high level customer service Internal and external emails
• Anticipate internal and external needs
• Assist with Community Activities as directed
• Maintain Social media updates as directed by Community Manager and the Board of Directors
• Must be able to work outside for short periods of time
• Conduct site management of the community to ensure compliance
• Attend monthly evening board meetings to assist the Community Manager

Job requirements

Job Requirements/Qualities

• Strong communication skills both verbally and written
• Ability to understand and carry out oral and written requests
• Problem solving skills and detail oriented
• Working knowledge of keyboard and software navigation
• Ability to multi-task and learn in a fast paced environment
• Customer service minded with the ability to work as a part of a team
• Communicates clearly, professionally and accurately on the phones with homeowners
• Contributes to a positive team environment
• Demonstrates integrity, honesty and knowledge that promotes the Spectrum culture
• Strong organization and follow-up
• Maintains a calming demeanor during customer phone interaction and peak times
• Anticipates the needs of our clients by continually evaluating the environment during interfacing
• Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first

Spectrum Association Management Highlighted Benefits

We offer a comprehensive package that is more than just a paycheck

• Hybrid Empowerment Plan - Our culture is based on trust. We empower our employees to work in-office and remotely based on the role, requirements of the business, and preference of the employee. Determined after the training phase.
• Recognized as Best Places to Work 15 years in a row!
• Fastest Growing Company - Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company.
• Privately-owned with 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• 5 weeks of PTO (in addition to paid holidays) to allow for rest, travel, family, and your hobbies.
• 40 paid hours per year for community service activities.
• Internal Learning and Development Management System.
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices).
• Well-structured career track plan with a 6-month review.

Hourly Pay: $15 per hour

Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you well if we see a solid match to the position.

If there is a good match and you continue through the process, please be prepared for detailed and multiple steps. This could include a screening interview, department interview, panel interview, employment verifications and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.