Front Desk Administrative Receptionist

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

TheFront Desk Administrative Receptionist is the front line for homeowners, Board of Directors, guests, vendors, and contractors. This is a receptionist and administrative support role to the Community Association Managers, Senior Supervising Manager, and Maintenance Supervisor.

Daily responsibilities:

• Meet and greethomeowners, Board of Directors, guests, vendors, and contractors.
• Answer and direct calls; manage emails; enter and update data in the data base.
• Research and respond to inquiries in-person, by phone and email.
• Receive incoming and outgoing mail and packages; sort and distribute.
• Manage and update the office calendar.
• Create and send out correspondence, meeting notices and agendas via internal software to homeowners, Board of Directors, and internal staff.
• Issue pool passes, parking passes and key FOBs.
• Receive monthly payments, prepare check requests, set up vendors in the system, and manage vendor payments.
• Manage Work Order Requests in system, update and close.
• Other duties as assigned.
  
  

Requirements

• 2+ years of Front Desk Reception and Administrative experience.
• Customer service driven, team oriented, proactive, and attention to detail.
• Professional communication skills (written and spoken); well versed in Word and Excel.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Ability to communicate with multiple stakeholders, for example community managers, vendors, peers, clients.
• Able to work effectively with others in person and in group setting.
• Able to prioritize, manage time, and meet deadlines.
• Able to interpret verbal and/or written instructions at a proficient level.
• High School Diploma or GED Required.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.