Fraud Analyst

Description

Hi, We’re AppFolio.

We’re innovators, changemakers, and collaborators. We’re more than just a software company — we’re a cloud-based powerhouse that creates products to make our customers’ lives easier. We’re revolutionizing the way people do business, and we want your ideas, your enthusiasm, and your passion to help us keep on innovating.

We love where we work, and you can, too.

What You’ll Do

The AppFolio Payments Risk Operations Team goal is to evaluate AppFolio’s risk and develop scalable, effective, and efficient ways to manage and address risks and suspicious activity while maximizing AppFolio’s performance and goals. Sr. Fraud Analyst supports the Payments team in making money move in real estate safely and sustainably. As a Fraud Operations Analyst on the Payments team at Appfolio, you will be responsible for:

• Conducting and overseeing comprehensive, complex fraud investigations associated within payment fraud schemes.
• Be an active participant and owner of protecting AppFolio from financial crime risk. Have a clear understanding of the company’s product and the importance of safe and sustainable initiatives as a member of the frontline team.
• Support Risk and Fraud analysts in accurately addressing concerns or suspicions that require further investigation.
• Perform detailed analysis on generated cases for potential fraud schemes.
• Resolve high risk alerts within service level agreements to mitigate potential loss.
• Conduct independent decision making guided by department policies and procedures.
• Resolve high risk alerts within service level agreements to mitigate potential loss.
• Report findings, taking the appropriate action and effectively managing caseload.
• Act and own customer communications as the first line of defense for safe and sustainable payments.
• Serve as primary internal/external fraud contact on assigned caseload.
• Routinely contacts customers and provides accurate responses through phone and email.
• Documents customer account activities thoroughly and precisely.
• Set priorities and manage customer expectations to minimize escalations.
• Other duties and special projects as assigned.
  
  

What We’re Looking For

• Analytical Skills: Able to critically analyze, evaluate, and interpret information. Proven ability to effectively challenge or identify limitations and assumptions.
• Communication: Ability to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect. Able to effectively communicate with intuitive ability to adjust messages for the audience.
• Great Decision Making: Determines the best decision through the comprehensive analysis of facts, choices, and probabilities.
• Managing and Measuring Work: Ability to set priorities and manage department expectations, and work both as a team and independently. Ability to work with highly confidential and sensitive information.
• Problem Solving: Team player with the ability to independently ask the right questions, collect and analyze information, and make clear, consistent decisions. Generates new and creative ideas.
• Organizational Efficiency: Attention to detail, ability to manage multiple priorities and timelines effectively.
• Proactivity: Takes action with minimal supervision or direction. Comfortable taking initiative and being resourceful. Brings new ideas to the table with a plan for how best to implement.
• Peer Relationships: A team player and easily gains trust and support of peers. Development and use of collaborative relationships to facilitate the accomplishment of work.
• Adaptability: Maintaining effectiveness when experiencing changes in an evolving work environment; adjusting effectively to work within new structures, processes, and dynamic fast paced environments.
• Customer Focus: Thinks about and inserts the customer at all levels of decision making. Understands the needs of business leaders as well as cross-departmental associates and strives to delight at each touchpoint and level of interaction.
  
  

Cultural Competencies

• Simpler is Better: Demonstrates the thought, discipline and inclination towards simple vs. complex solutions.
• Innovative: Generates and brings other’s new and creative ideas forward.
• Great People Make a Great Company: A strong team-player. Promotes a spirit of collaboration with others and gains the trust and support of the team.
• Listening to Customers is in Our DNA: Elevates the customer experience in all decision making.
• Small, Focused Teams Keep Us Agile: Empowers teams to solve business problems. Spends their time and focuses the team on the critical few actions that are most important. Can eliminate roadblocks and demonstrates ability to say “no”.
• We Do the Right Thing; It's Good for Business: Always operates with integrity, especially when faced with tough situations.
  
  

Must-Haves

• Bachelor’s Degree or relevant work experience.
• 2+ years of previous Payments, Risk, Fraud, Fintech, or Compliance experience.
• Ability to effectively manage time and prioritize tasks
• Excellent verbal and writing skills
• Excellent judgment and decision-making ability
• Demonstrated analytical and problem solving skills
• Complex problem-solving
• Detail oriented and organized
• Open to feedback
• Adaptable to changing Risk environment
• Supports prioritization and execution of tasks
• Highly self-motivated
  
  

Preferred Qualifications

• Proven analytical and creative problem-solving abilities.
• Working knowledge of Salesforce, Tableau, and Office Suites.
• Law enforcement or fraud investigation experience
• Previous experience writing Suspicious Activity Reports (SARs)
  
  

Compensation & Benefits

The base salary/hourly wage that we reasonably expect to pay for this role is: $60,000.00 - $90,000.00.

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits including but not limited to:

• Paid Time Off (PTO)
• Medical, dental, and vision benefits
• Long-term and short-term disability insurance
• 401(k)
• Wellness benefits
  
  

Interns / full-time temporary / eligible variable hour employees are eligible for benefits including but not limited to:

• Medical
• 401(k)
• Wellness benefits
  
  

Why AppFolio

We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today — and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

Paddle as One.

Why AppFolio

We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today — and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

Paddle as One.

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.