Food and Beverage Manager

Summary

The Food and Beverage Manager is responsible for all food and beverage production and service for the club café and catered events ensuring maximum guest satisfaction, through planning, budgeting, organizing, directing, and controlling the front of house operation and administration. They directly supervise all café staff.

Duties/Responsibilities

• Ensures that guests always receive an exceptional dining experience.
• Develops an operating budget for each of the department’s revenue outlets; after approval, monitors and takes corrective action as necessary to help assure that budget goals are attained.
• Assures that effective orientation and training for new staff and professional development activities for experienced staff are planned and implemented.
• Inspects to ensure that all safety, sanitation, energy management, preventive maintenance, and other standards are consistently met.
• Assures that all standard operating procedures for revenue and cost control are in place and consistently utilized.
• Approves update on menus, and pricing and proposes catering and special event menu for clubs and committees.
• Establishes quantity and quality output standards for personnel in all positions within the department.
• Ensures that all legal requirements are consistently adhered to including wage and hour and federal, state, and/or local laws pertaining to alcoholic beverages.
• Develops and implements policies and procedures for food and beverage and maintains records.
• Monitors purchasing and receiving procedures for products and supplies to ensure proper quantity, quality, and price for all purchases.
• Consults with General Manager and Asst. General Manager with all changes to menu and staffing.
• Conducts weekly meetings with General Manager and Asst. General Manager and monthly meeting with café staff monthly.
• Helps develop wine lists and bottle/glass wine sales and Alcohol sales promotion programs.
• Ensures correct handling procedures to minimize glassware breakage and food waste.
• Addresses member and guest complaints and advises the Asst. General Manager about appropriate corrective actions taken.
• Develops interesting ways of promoting club functions in the dining room, lounge, and other outlets.
• Assist in planning and implementing procedures for special club events and banquet functions.
• Maintains appearance, upkeep, and cleanliness of all food and beverage equipment and facilities.
• Approves all product invoices before submitting them to the accounting department.
• Manages physical inventory verification and provides updated information to the accounting department.
• Responsible for the proper accounting and reconciliation of the Point of Sale (POS) system and member revenues.
• Maintains records of special events, house counts, food covers, and daily business volumes
• Audits and approves weekly payroll.
• Implements promotional and entertainment ideas for “Happy Hours”.
• Complete all food inventories, back bar, liquor, dry wear, and periodic glass and back wear inventories.
• Ensures that associates are always in clean, tidy uniforms and are always in compliance with the uniform policy.
• Creates and is required to operate within efficient labor budgets for each season, tracking labor spending and providing input regarding capital projects and initiatives.
• Manages, assigns, and directs work assignments, mentors, and evaluates associates.
• Interviews, hires, and trains employees; appraises performance; rewards and disciplines associates.
• Addresses complaints from guests and associates; and resolves problems in accordance with department policies with guidance and support from the General Manager and Assistant General Manager
• Develops annual goals and objectives.
• Carries out Managerial responsibilities in accordance with the organization's policies and procedures.
• Is physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Performs special projects and other responsibilities, tasks, or duties as requested
• Work any additional shifts or work any additional hours that may be needed to maintain and keep up with the responsibilities of keeping the café staffed.

Performance Requirements

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers always.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and a willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
• Demonstrate support and compliance with all Safety program elements including adherence to policies, the exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.

Supervisory Responsibilities

• Responsible for supervising, planning, training, and directing all personnel daily
• Order supplies to ensure proper par levels including all beverage and foodservice items and other tasks as required.
• Can perform all positions within the department
• Assist in completing weekly and monthly department forecasts.
• Submit and follow-up maintenance requests and equipment shortages.
• Order, inventory, and control liquor, beer, and wine
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others; support team to reach common goals.

Education / Qualifications

• Must be 21 years of age or older.
• High School diploma or equivalent, preferred.
• Any combination of education, experience, and training that provides the required knowledge, skills, and abilities.
• 5 years’ experience in a Managerial capacity or above preferred
• Must be able to provide evidence of eligibility to work in the United States of America.

This description incorporates the most typical duties performed. It is recognized that other duties, not specifically mentioned, may also be performed. The inclusion of those duties would not alter the overall scope of this position.

About Us:

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness, and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor-owned rental and REO properties for institutional and private equity clients.

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships, and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about FirstService Residential.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.