Field Service Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Field Services Manager position will work closely with the branch management and leadership teams to source vendors, assist in project scope and be the liaison between our home owner association client (HOA) clients and vendors to make sure that each project is on schedule and following contract. This position will make an impact by leveraging and enhancing existing customer relationships as well as new relationships to successfully drive a variety of projects to a successful closure. In addition, the position will entail recruiting new vendors and contractors to join our affiliates program. Strong P&L, invoicing, and accounting skillset is necessary.

JOB DUTIES And RESPONSIBILITIES

Duties include but are not limited to:

• Assist clients and team members with planning and implementing maintenance projects ranging from recurring small projects to large scale multi-contractor projects.
• Partner with contractors and clients to formulate and solicit bids for jobs and contracts.
• Oversee and direct maintenance personnel, equipment installation, facilities equipment repair, and preventative maintenance programs.
• Identify and resolve maintenance, materials, supplies, and staffing problems.
• Maintain, update, and plan the schedule, including assigning tasks to staff and hiring subcontractors.
• Communicate maintenance schedules to internal and external stakeholders.
• Review, evaluate, and prioritize requests for maintenance.
• Prepare and submit proposals for completion by internal maintenance team members.
• Process contractor and vendor invoices and issue payments in a timely manner.
• Report on activities, budget, supplies, and planned projects.
• Communicate any budgetary adjustments in revenue or expense to branch leadership.
• Maintain thorough communication with community managers, clients, vendors and branch leadership.
• Review and oversight of financial performance for the department
• Complete weekly billing process and respond to billing inquiries.
• Oversee accounts receivable for the department.
• Submit reporting as needed, including weekly materials and labor revenue to budget, tech efficiency and business updates.
• Maintain a filing system to organize all technician’s receipts and paperwork.
• Communicate with various departments to ensure that fleet vehicles are maintained and are operating properly.
• Other duties as assigned.
• Additional off-site travel, as needed to perform job duties.
  
  

Benefits Summary:

• World-Class Training
• Individual and Branch Achievement Bonuses
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Employee Referral Bonus Program
• Wellness Incentives
  
  

Requirements

• Associates Degree Preferred
• At least 2 years of directly related or closely related experience
  
  

Knowledge & Skills

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Basic knowledge of general maintenance, scheduling and project oversight.
• Time management and time critical prioritization skills.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Interpretation and completion of verbal and/or written instructions at a proficient level.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of company policies, procedures and forms.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.