Facilities Manager

Job Title: Facilities Manager

 

Reports To: Assistant General Manager

 

Location: Rancho Mission Viejo

 

Salary Range: $80,000 - $82,000

 

FirstService Residential will compensate the successful candidate in accordance with the posted

 

range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client’s property, the salary or wage will also be premised upon the client’s directive. The base pay range is subject to change and may be modified in the future.

 

The Company

 

FirstService Residential is North America's foremost property management firm. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. We have expertise working with complex communities with large budgets and numerous amenities. In addition, we manage commercial associations and mixed-use developments, as well as multi-family and investor owned rental and REO properties for institutional and private equity clients.

 

We're all about our associates, and as we continue to grow, we're looking for even more quality people who share our dedication to doing what's right, improving residents' quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, apply today or join our community and learn more about

 

FirstService Residential.

 

To learn more about our company and culture, please visit www.fsresidential.com/california

 

WHY WORK FOR US?

 

At FirstService Residential, we’re all about our associates and are always looking for passionate, dedicated individuals to join our team. We employ people across a range of occupations and offer benefits for both full and part-time employees.

 

WHAT WE OFFER:

 

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

 

Job Responsibilities

 

The Community of Rancho Mission Viejo or “The Ranch” is located in South Orange County. The Ranch will be developed over the coming decades into multiple villages offering homes for people of all ages and all lifestyles. The community will have many parks, playing fields, trails, recreational facilities, school sites, houses of worship, retail and commercial center, and more.

 

The community is slated for 14,000 homes to be built over these years of development all of which falls under the careful care of management of RanchLife (the Community Service Organization) and Rancho MMC (the Master Maintenance Corporation).

 

The Facilities Manager (FM) will have oversight and maintenance standards knowledge of all of

 

the Rancho MMC community common areas, amenities and facility use and operations. They will oversee all aspects of facility/amenity annexation/turnover for maintenance processes from the Master Developer and Neighborhood Builders. They will have supervision and performance management of facility staff members assigned. The FM will manage all Rancho MMC vendor

 

relations and contract bidding in conjunction with the General Manager (GM), Assistant General Manager (AGM) and Landscape Manager (LM) to ensure quality customer service is provided to the client, maintenance of facilities is at a maximum level, and oversight of vendors for quality control and adherence to contracts.

 

We are looking for an individual that will be an active leader and supporter of the Ranch Mission Viejo community vision and philosophies, and FirstService Residential’s commitment to client, staff and community. The expectation for this individual is to support the General Manager and Assistant General Manager to meet Rancho MMC Board goals and objectives with respect to administrative and asset management. Additionally, to ensure effective and efficient day to day operation of Rancho MMC facilities and operation. This position reports directly to the Assistant General Manager.

 

All team members operate by the FirstService Residential Employee Code of Conduct and The

 

Ranch Code:

 

The Ranch Code

 

Take care of the Land.

 

Neighbors help neighbors.

 

Be hospitable to strangers.

 

Take care of business.

 

Take pride in your work.

 

Make your handshake your bond.

 

Act with courage.

 

Have a kind word ready.

 

Ride for the brand!

 

Have fun along the way.

 

Essential Duties & Responsibilities

 

The job duties listed are typical examples of the work performed by positions in this job

 

classification. Not all duties assigned to every position are included, nor is it expected that all

 

positions will be assigned every duty.

 

People Leader:

 

• Responsible for the direct supervision and leadership of the Facility Team and administering payroll and reviews for performance management.
• Understanding career aspirations of the team and providing them a framework for success that includes direct and supportive feedback through development planning for all direct reports and work with them on delivering the same to their direct reports.
• Ensuring an inclusive and comfortable work environment.
• Drive the recruitment, hiring, training and supervision of all direct or indirect staff in accordance with FirstService Residential policies.
• Schedule and attend monthly staff touch base and staff function meetings.
• Leads all function in the team environment.

 

Operational Excellence:

 

• Manage and oversee the facilities and maintenance for Rancho MMC property located throughout the community of Rancho Mission Viejo.
• Develop, enforce and regularly evaluate protocols and procedures for team operations including maintenance, construction projects, and service contract.
• Negotiate, prepare, implement and administer service contracts, including the preparation of contract standards, RFP and bid review and reports for Rancho MMC
• Work closely with the Assistant General Manager and General Manager and the Rancho
• MMC Board of Directors to implement the Rancho MMC Policy Governance Manual which includes the Mission Statement, End Priorities and Management Parameters of Rancho MMC.
• Project management as assigned by GM, AGM and/or Board of Directors.
• Ensure that safety inspection reports are completed monthly.
• Support RanchLife Community Services events by meeting and understanding needs for maintenance and janitorial, and supporting event facility needs.
• Have a mechanical understanding of building systems and infrastructure in and around the common area landscape and facilities/amenities to troubleshoot issues that may arise in the daily use and function.
• Ensure application of all necessary safety procedures and legal compliance for the common areas and amenities.
• Communicates with community residents both verbally and in writing to answer questions, respond to issues or concerns, or share information and updates via the community website, email newsletter or printed signs or notices.
• Coordinate and attend as requested designated meetings or functions.
• Review and or prepare all vendor correspondence.
• Collaborate on the DRE (Department of Real Estate) budget preparation process, operational expense management, and capital expenditure recommendations as requested.
• Responsible to ensure walkthroughs of all facilities are completed weekly, and to direct responsible vendors for repairs in accordance with budget guidelines.
• Responsible for planning, scheduling and implementation of quotes for facility/asset maintenance per reserve study, and other items as deemed necessary.
• Provide input to supervisor for changes in maintenance, repairs, purchases or policies that may benefit the Corporation financially, decrease liability, or enhance homeowner satisfaction.
• Update and keep Facility Maintenance manuals current.
• Responsible for completion of applicable punch list items, and delegate where applicable to staff.
• Conduct and manage all aspect of the facility/amenity annexation processes for new areas that are added to Rancho MMC from the Master Developer and Neighborhood Builders.
• Responsible for establishing the use of Trello under the overall facility management process for all onsite team members.

 

Additional Duties & Responsibilities

 

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

 

Supervisory Responsibility

 

• Will directly supervise a minimum of 4 facility staff members

 

Education & Experience

 

• Bachelor’s degree preferred or equivalent work experience.
• Minimum 2 years of experience in facility management and operations with supervisory experience.
• Construction management/oversight experience desirable.

 

Knowledge, Skills & Proficiencies

 

To perform this job successfully, an individual must be able to perform each essential duty

 

satisfactorily. The requirements listed below are representative of the knowledge, skill and/or

 

ability required.

 

• People Person - Public charisma and ability to develop positive relationships
• Must possess exceptional communication skills (verbal and written), particularly in the area of operations and relationship management, as this position requires interfacing with the public, residents, fellow associates, supervisors and executives in an effort to instill confidence in them in the services being provided
• Perform or assist with any operations as required to maintain workflow and to meet schedules.
• Must possess advanced interpersonal and communication skills, working collaboratively and influencing others by sharing ideas in a constructive and positive manner; able to address problems and issues constructively to find mutually acceptable and practical business solutions; holds self and others accountable by owning issues.
• Creates outstanding customer loyalty with both internal and external customers by delivering on our commitments of being genuinely helpful and providing the highest value of service through honesty, integrity and authenticity.
• Demonstrate strong organizational, prioritization, multi-tasking and time management skills, working independently, as well as within the team structure
• Must be able to quickly gather information and make good quality decisions without supervision. Ability to define problems, research, collect data, establish facts, and draw valid conclusions. Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively. Must have the ability to make decisions and solve problems creatively.
• Attracts and retains diverse, high caliber talent, while developing an engaged team to build the capabilities required for the organization to perform at high levels.
• Fosters change and improves the business by simplifying challenging situations and sometimes contradictory information to effectively solve problems. Challenges commonly held assumptions and originates new solutions with cross-functional partnership.
• Must be able to work occasional weekend and evening hours if needed (Some holidays and Thanksgiving Day morning)
• Is committed to continual learning as evidenced by attendance at industry programs and educational opportunities that enhance interpersonal skills.
• Training will be required in the following areas: Connect, Facility Reservation System, community website, and RanchLife App
• Must have advanced computer skills in use of Microsoft Office Outlook, Word, Excel, and PowerPoint
• Knowledge of Trello is desirable

 

Tools & Equipment Used

 

• General office equipment
• Valid California State Driver’s License and state mandated insurance.

 

Physical Requirements / Working Environment

 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

• Must be able to sit and/or stand for extended periods of time.
• Must be able to lift 50 lbs.
• Some heavy lifting, standing, climbing.
• Must have finger dexterity for typing/using a keyboard.
• Must be able to handle pressure and stress related to the job.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Must work effectively with co-workers, clients and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; and; respecting the diversity of our workforce in actions, words and deeds.
• The work environment characteristics are small office conditions at an onsite facility.
• Occasional evening and weekend meetings/events will be required.
• Consistent and regular attendance required.
• Desired work schedule: Monday – Friday with an occasional Tuesday – Saturday schedule
• Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.
• Our staff wears coordinated apparel.

 

Travel

 

• Must have reliable transportation, a valid CA Driver’s License and state-mandated vehicle Insurance

 

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

 

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

 

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.