Facilities Manager

About the job
- Ventana Lakes (Peoria, AZ)

Facilities Manager – Essential Functions & Responsibilities

The Facilities Manager is responsible for overseeing the planning, compliance, operations, and maintenance of all Association facilities, assets, and service contracts. This position ensures that all community amenities and infrastructure are maintained to high standards in accordance with governing documents, applicable laws, and Board direction.

Core Areas of Responsibility

Planning & Compliance
Operations
Office Support
Administrative & Committee Support

Planning & Compliance

Ensure all facilities and operations comply with state law, governing documents, and contractual obligations.
Identify and recommend cost-saving opportunities related to buildings, infrastructure, and landscaping.
Asset Management & Maintenance Oversight

Develop and implement inspection and audit programs to maintain community assets, including:

Fitness equipment
Sport courts
Pools, spas, and outdoor furniture
Meeting room equipment and amenities
Lakes, equipment, and shorelines
Flooring and interior finishes
Furniture and office equipment
Restrooms and shower facilities
Roofs, sidewalks, and parking areas
Overall community aesthetics

Building Oversight

Conduct monthly building inspections and ensure compliance with applicable codes.
Oversee and audit all maintenance and repair work.
Maintain digital records of maintenance history for each building.

Operations

Vendor & Contract Management

Conduct regular site inspections to ensure quality of contracted services.
Prepare and manage work orders for contracted vendors (landscape, janitorial, lakes, pools, painting, etc.).
Meet regularly with landscape vendors to ensure service quality and responsiveness.

Non-Contract Vendor Oversight

Inspect and evaluate work performed by independent contractors (e.g., electrical, HVAC, plumbing).

Asset & Inventory Control

Maintain an up-to-date inventory of all common area assets for maintenance, planning, and insurance purposes.

Emergency Response

Be available for after-hours emergency response as needed, including on-site presence when required.

Office Support 

Respond to resident reports regarding maintenance concerns by:
Acknowledging receipt
Conducting inspections
Documenting findings and maintaining records
Ensure all maintenance reports and work orders are properly submitted and archived.
Provide monthly reports summarizing completed work, and pending items.
Support Community Manager with hiring, evaluations, and disciplinary processes as needed.

Administrative & Committee Support

Maintain emergency contact protocols for after-hours incidents.
Attend Board meetings and provide Facilities Manager reports as requested.
Participate in professional development and industry training.

Professional Conduct

Maintain professional boundaries with residents and vendors to ensure impartial and equitable decision-making.

Required Knowledge, Skills & Abilities 

Strong interpersonal and communication skills, including:
Active listening
Conflict resolution
Accountability
Proven problem-solving ability and initiative
Proficiency in:
Microsoft Office
Strong organizational and project management skills
Ability to manage multiple priorities and maintain detailed records
Working knowledge of governing documents and HOA operations

Education & Experience 

Minimum of five (5) years of relevant HOA or facilities management experience
Experience in:
Landscaping and/or arboriculture
Contract negotiation and vendor management
HOA compliance and enforcement
Experience supervising staff
Basic knowledge of budgeting and financial processes
Excellent organizational, interpersonal, and communication skills
Ability to work flexible schedules, including evenings and weekends as needed

Physical Requirements 

Regularly required to stand, walk, sit, speak, and use hands for computer and operational tasks
Ability to:
Lift and move up to 50 pounds
Climb, balance, stoop, kneel, crouch, and crawl
Reach overhead and perform physical inspections
 WHAT WE OFFER: 

Comprehensive benefits package including medical, dental, and vision

Wellness program

Flexible Spending Accounts

Company-matching 401k contributions

Paid time off for vacation, holidays, medical, and volunteering

Paid parental leave

Training and educational assistance

Support programs, including Employee Assistance Program and Calm Health

Optional benefits including short- and long-term disability, life insurance, and pet insurance

Most importantly, a caring team who is dedicated to your success.