Executive Administrative Assistant (DTX2024-7228)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

Company Overview:

RealManage is a national Inc. 5000 firm with clients and operations in 26 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

Essential Functions

• Assist homeowners with making payments, submitting ACCs, requesting pool cards and other general inquiries as a member of the Customer Service team
• Answer telephone, screen and direct calls to the correct personnel
• Take and relay messages in a timely fashion
• Provide helpful information to callers
• Assist in greeting and assisting persons entering facility
• Assist in front desk coverage and as fill-in as necessary.
• Maintain Fort Worth Community Websites by uploading Board Updates, Board Meeting Packets, Meeting Minutes, Management Reports, Governing Documents, etc.
• Assist the Management Team in creating Annual Meeting and Board Meeting Notices
• Coordinate Board and Annual Meeting Reservations
• Prepare copies for board and annual meetings
• Ensure all upcoming meetings are scheduled on the Meeting Calendar to ensure the meeting calendar is up-to-date and organized.
• Coordinate community wide-mailings
• Complete required reporting as directed
• Assist in community inspections/drives as directed
• Assist in generating community website posts as directed
• Additional duties, as required or assigned
  
  

Executive Support

• Coordinates all meetings for the Executive team and routine employee meetings, including preparing materials for meeting. Set up conference room with audio, visual and all conference call needs prior to meeting.Works closely and effectively with the
• Executive team to keep them well informed of upcoming commitments and responsibilities, following up appropriately.
• Publishes internal communications to employees on behalf of the Executive team.
• Manage Outlook Calendars, including personal calendars, for Executives.
• Meet regularly with Executives to receive and provide updates to work assignments
  
  

Administrative

• Provide support to Executive Team including maintaining calendars (professional and personal), making travel arrangements, and preparing expense reports.
• Managers General Inquiries in the Vantaca System.
  
  

Qualifications

• Associate degree preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Power Point).
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
  
  

Pay and Benefits:

$50,000 to $55,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 11 paid Holidays