Doorman

JOB TITLE: DOORMAN

 

DEPARTMENT: FSR

 

RREPORTS TO: PROPERTY MANAGER

 

SUMMARY:

 

Doormen are responsible for assisting customers or residents as they arrive or depart from such

 

establishments as hotels, luxury apartments/condos, and nightclubs, to name a few. They are

 

responsible for ensuring building safety and security for tenants, providing assistance to tenants

 

with their packages and luggage, and assisting all tenants entering or leaving the building by

 

opening the building's doors.

 

JOB REQUIREMENTS: Include, but not limited to the following:

 

• Greet and welcome all residents, members, and guests.
• Develop positive relationships with residents and vendors.

 

DELIVERY ADMINISTRATION:

 

• Greeted high profile residents
• Effectively communicated with residents to announce

 

guests, deliveries etc

 

• Served concierge style services for residents with knowledge

 

of community events, eateries, car services and local

 

attractions

 

• Provided security to maintain only authorized persons

 

entered the premise

 

• Performed other duties as requested
• Ensure building safety and security for tenants such as guest

 

registration guidelines

 

• Provided excellent services to tenants such as assistance

 

with packages and luggage

 

• Assisted all tenants entering or leaving the building by

 

properly opening building doors

 

RESPONSIBILITIES MAY ALSO INCLUDE:

 

• All logs are to be updated, checked and initialed daily, and must contain all

 

relevant information.

 

• Incidents requiring follow-up action must be reported to Management immediately.
• Log books, include, but are not limited to:
• Visitor Sign In Log
• Front Desk Manual
• Package and Envelope Log/System
• Daily Issue Log
• Incident Report Log
• Valet Cart Log
• Resident Information Log

 

WORKING RELATIONSHIPS:

 

• As an employee and member of the staff, this position may be asked to assist in other

 

areas of the facility. Cooperation is assumed and required.

 

• All staff members will work together to provide the superior service.
• Each employee will be required to fully understand all services and programs.
• As new services and programs are introduced, the position will become aware of each

 

service and program and be able to sell and explain it to the residents, members and

 

guests.

 

• Follow the staff attire guidelines.

 

COMPENTENCY:

 

To perform the job successfully, an individual should demonstrate the following competencies:

 

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses

 

intuition and experience to complement data.

 

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes

 

information skillfully; Develops alternative solutions; Works well in group problem solving

 

situations; Uses reason even when dealing with emotional topics.

 

Customer Service - Manages difficult or emotional customer situations; Responds promptly to

 

customer needs; Solicits customer feedback to improve service; Responds to requests for service

 

and assistance; Meets commitments.

 

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens

 

to others without interrupting; Keeps emotions under control; Remains open to others' ideas and

 

tries new things.

 

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens

 

and gets clarification; Responds well to questions; Participates in meetings.

 

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar;

 

Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret

 

written information.

 

Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with

 

integrity and ethically, Upholds organizational values.

 

Adaptability - Adapts to changes in the work environment; Manages competing demands;

 

Changes approach or method to best fit the situation: Able to deal with frequent change, delays,

 

or unexpected events.

 

Safety and Security - Observes safety and security procedures; Determines appropriate action

 

beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

 

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are

 

covered when absent; arrives at meetings and appointments on time.

 

QUALIFICATIONS:

 

To perform this job successfully, an individual must be able to perform each essential duty

 

satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or

 

ability required. Reasonable accommodations may be made to enable individuals with disabilities

 

To Perform The Essential Functions.

 

EDUCATION/EXPERIENCE:

 

High school diploma or GED; one to two years related experience and/or training; or equivalent

 

combination of education and experience.

 

LANGUAGE SKILLS:

 

Ability to read and interpret documents such as safety rules, operating and maintenance

 

instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability

 

to speak effectively before groups of customers or employees of organization

 

MATHEMATICAL SKILLS:

 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers,

 

common fractions, and decimals. Ability to compute rate, ration, and percent and to draw and

 

interpret bar graphs.

 

REASONING ABILITY:

 

Ability to apply common sense understanding to carry out instructions furnished in written, oral,

 

or diagram form. Ability to deal with problems involving several concrete variables in

 

standardized situations.

 

COMPUTER SKILLS:

 

To perform this job successfully, an individual should have knowledge of Internet software;

 

Project Management software; Spreadsheet software and Word Processing software.

 

OTHER QUALIFICATIONS:

 

Highly energetic and capable of handling various tasks.

 

Physical Demands: The physical demands described here are representatives of those that

 

must be met by an employee to successfully perform the essential functions of this job.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform

 

The Essential Functions.

 

While performing the duties of this job, the employee is regularly required to walk; reach with

 

hands and arms; talk or hear and taste or smell. The employee is frequently required to stand;

 

sit and use hands to finger, handle, or feel. The employee is occasionally required to climb or

 

balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move

 

up to 10 pounds. Specific vision abilities required by this job include close vision, distance

 

vision, color vision, peripheral vision and depth perception.

 

Work Environment: The work environment characteristics described here are

 

representative of those an employee encounters while performing the essential functions of

 

this job. Reasonable accommodations may be made to enable individuals with disabilities to

 

Perform The Essential Functions.

 

Scheduling: The employee is subject to schedule changes and/or overtime as required by the

 

job and his/her supervisor. This may include working weekends, working after the course of

 

normal business hours and at other times as required by the job. The employee is subject to

 

these schedule changes on as little notice as 24 hours.