Door Host / Concierge Associate - Full Time - The Carlyle

Join Our Culture of Remarkable Service

Are you ready to step into the world of opulence and redefine legendary service? Action Property Management is seeking an exceptional individual to join our elite team as a full-time Door Host at our prestigious luxury high-rise, The Carlyle, located in Los Angeles.

As the face of The Carlyle, you will take on a pivotal role in curating an exceptional experience for our residents and guests, setting the tone for their visit and ensuring they feel welcome and valued. We’re looking for a confident and charismatic individual who genuinely cares about people and leaves a remarkable lasting impression.

Here are a few perks to joining this amazing team:

• Career Growth Opportunities – be trained to take on a Lead role in as soon as six months.
• Annual Bonus - based on tenure.
• Full uniform and dry cleaning provided
• Flexible Schedules
• Fun Team Oriented Environment – Holiday celebrations, Staff Appreciation Lunches, Training & Mentoring

Compensation: $19.00 - $22.00 Hourly

Schedule: Various hours/flexibility necessary. Weekends required.

Swing Shift Generally: 2:00 pm-10:30 pm

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We proudly rate 4.3 Stars on Glassdoor. Check out our Glassdoor page.

Team Member Perks

• Competitive starting compensation
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values-driven company culture promoting teamwork and excellence

Job Summary:

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Oversee and supervise the front driveway operations.
• Direct all traffic entering the front driveway, and coordinate with and direct valet on the status of vehicles.
• Escort residents and guests into the building according to hospitality guidelines.
• Assist with loading/unloading luggage, groceries, etc., from resident/guest vehicles.
• Maintain the appearance of the front door, front driveway, and lobby.
• Perform valet duties, including retrieving, parking, and relocating vehicles.
• Cross-trained in Concierge duties.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Answer and direct incoming phone calls. Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association's governing documents.

Requirements:

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• At least six months of customer service experience. Hospitality, luxury retail, or fine dining experience is preferred.
• Must be willing to Valet as all these positions will be cross-trained in everything.
• Must have a valid California Driver's License
• Hospitality Management college students or recent graduates are highly desired.
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Action Property Management is an Equal Opportunity Employer and supports a Drug-Free Workplace. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.