Door Host / Concierge Associate - Full Time - The Carlyle

Action Property Management, the leader in community management, is seeking a Full-Time Door Host/Concierge Associate to join our team at our luxury association, The Carlyle, located in Los Angeles.

Compensation: $19.00 - $22.00 Hourly

Schedule: Various hours/flexibility necessary. Weekends required.

Generally: 2:00 pm-10:30 pm or 8:00 am-4:30 pm.

Why Join Action?

Action's goal is to attract and retain the best talent in the industry. We proudly rate 4.3 Stars on Glassdoor. Check out our Glassdoor page here.

Team Member Perks

• Competitive starting compensation
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Values-driven company culture promoting teamwork and excellence
  
  

Job Summary:

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Oversee and supervise the front driveway operations.
• Direct all traffic entering the front driveway, and coordinate with and direct valet on the status of vehicles.
• Escort residents and guests into the building according to hospitality guidelines.
• Assist with loading/unloading luggage, groceries, etc. from resident/guest vehicles.
• Maintain the appearance of the front door, front driveway, and lobby.
• Perform valet duties, including retrieving, parking, and relocating vehicles.
• Cross-trained in Concierge duties.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Answer and direct incoming phone calls. Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association's governing documents.
  
  

Requirements:

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• At least 6 months of customer service experience. Hospitality, luxury retail, or fine dining experience is preferred
• Must be willing to Valet as all these positions will be cross-trained in everything.
• Must have a valid California Driver's License
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach
  
  

Action Property Management is an Equal Opportunity Employer and supports a Drug-Free Workplace. Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.