Division Director / Client Relations (Chandler Office)

Job Description

DIVISION DIRECTOR of Client Relations

Would you want to work in a stable, recession-proof industry? Are you interested in making a difference in a growing company? Are you a problem solver? Are you organized? Are you experienced in management and developing a larger team? Does working in a very fast-paced environment energize you? Do you work well under pressure?

We appreciate the people we work with and want to provide our people with the resources and flexibility they need to succeed.

Spectrum Association Management Can Offer You

• Support structure for your learning and success including mentors, subject specific experts, training department, and executives
• A strong team environment
• A friendly and welcoming culture, with team and office activities
• Prior experience in our industry is not required.

Job Description

The Division Director is in charge of our business operations and sales in Phoenix Market. The role will have approximately 6 to 8 employees including one senior-level manager. With a team, you will manage and support the deadline-driven needs of local property associations.

Specific Responsibilities

• This role is in command in the division and will report to the Vice President. Highly autonomous and proactive working performance is expected.
• Descriptive words for this role are: customer operations, technical sales, people management, mentoring, leadership, positive attitude, and passion.
• Approximately 30% of the time will be invested in relationship building and sales with customers. Prior sales experience or customer interaction is required. Sales meetings typically take place in the evenings since we work with volunteers.
• Approximately 50% of the time will be invested in staff and team development. This role is an important culture developer and positive attitude and mentor skills are required.
• Approximately 20% of the time will be on projects, change management, learning and development and company activities
• Develop and maintain strong relationships with a large portfolio of customers
• Ensure optimized and consistent operations of a complex service product
• Team development, including monthly one-on-one employee meetings, development plans, and accountability conversations
• Uphold the company-wide commitment to provide amazing same-day customer service
• Other duties as assigned by the executive team
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Job requirements

Requirements

Required Education and Experience

• Degree from an accredited university
• Employment experience for 10 years minimum
• Prior experience managing team(s) with over 6 employees
• Detailed hands-on experience with operations, service delivery, financials, HR, Sales, relationship building, growth, team motivation and engagement
• Minor travel is expected occasionally.

Knowledge, Skills And Abilities

• Strong problem-solving skills, including confidence in decision making and ability to effectively explain decisions to clients
• Strong team leader and developer abilities, including motivation of a team
• Strong analytical and organizational skills
• Strong customer service skills
• Self-motivation and the ability to set and work at a fast pace

Compensation And Benefits

Compensation is based on experience, but around $80,000.

• We offer PTO to allow for rest, travel, family, and your hobbies
• We offer 40 paid hours per year for community service activities
• Benefits, including a medical, dental, vision plan, and a 401k program
• Office location: 1850 E. Northrop Blvd. Chandler, AZ. 85286

SPECTRUM ASSOCIATION MANAGEMENT

Spectrum is a homeowner’s association management company that has been in business for twenty-one years. Headquartered in San Antonio, we have offices across Texas and Arizona. We have won Best Places to Work for 15 years in a row!

For more information about Spectrum AM, visit our website at

Joining our team is a great opportunity to take your career and talent to the next level, while working for a company that is committed to helping others within the local community. We are dedicated to being different from other companies, and show this in our employee focus, unique culture, and commitment to creating good for our customers and each other.

Interested? Apply now.

If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.

Spectrum AM is an Equal Opportunity Employer.