District Manager - LCAM

Summary/Objective

Provides management, direction, and leadership to ensure the accounts are maintained and operated in accordance with KWPM standards and established community’s objectives. The District Manager provides leadership to Property Managers; ensures that the highest quality of customer service is provided at all of the delivery systems within the division; provides administrative support in areas of compliance, policies and procedures. *This position requires traveling.*

KWPM Culture

As a team member of KW PROPERTY MANAGEMENT & CONSULTING, you are expected to understand and support the mission statement of the company and practice our GREAT values every day. These values include but are not limited to greeting and smiling; showing respect with name recognition and eye contact; accepting the empowerment to exceed everyone's expectations and showing enthusiasm for your position and duties; being accountable to show a positive attitude and accountable for your actions; and be trustworthy in your duties and transparent in everything you do. These are our GREAT values and part of your work practices and expected as part of your daily activities while working at KW Property Management and Consulting.

Job Complexity & Critical Skills

• Key employee liaisons between the client and KWPM the District Manager must perform the job duties with a view toward projecting a professional and competent image:
• Position is fundamental to client retention and includes working closely with assigned Property Manager, the association Board of Directors and/or the Developer to manage the account & facilitate solutions to operational problems within the community.
• Strong administrative skills, customer service practices, financial management and supervisory experience are required.
• Capable of handling diverse portfolio; as maximum management responsibility shall not exceed ten to twelve (10-12) individual clients and/or total of 4,600 units – which ever greater within a thirty-five (35) mile radius from KWPM’s office.
• Duties and Essential Functions include the following. Other duties may be assigned to meet business needs.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Acquires and maintains current knowledge of state and regulatory agency statutes and each client’s community document, policies, and procedures.
• Maintain a professional relationship with the BOD, Unit Owners, Vendors and Staff
• Review and confirm that all documents into the management support systems are uploaded accurately and updated accordingly.
• Possesses knowledge of cash balances and availability of funds for capital improvement projects; as well as, status of delinquencies / collection efforts.
• Monitors key critical professional service contracts – insurance and legal services; and contributes as needed in any major procurement process for construction, maintenance and/or supplies required from client.
• Assists in recruiting, training, and developing a highly motivated and effective team of property managers.
• Provides guidance, leadership and coaching to property managers and other direct reports.
• Communicates changes in policy and procedures to clients and property managers.
• Coordinates performance appraisals, promotions and terminations within operations job functions.

Competencies;

• Problem Solving/Analysis.
• Customer/Client Focus.
• Leadership.
• Project Management.
• Communication Proficiency.
• Business Acumen.
• Supervisory Responsibility
• This position manages team members and is responsible for leadership, performance management and hiring of the team members within its portfolio.

Required Education and Experience

• Must have an active CAM license.
• Must possess strong managerial background.
• Ability to read, analyze, and interpret technical procedures, leases, financial statements / audits, blueprints, regulations or documents with a similar degree of complexity.
• Must be proficient and have good working understanding of latest technologies; such as but not limited to Microsoft Office and build knowledge & adeptness in Jenark software application in response to in-house trainings.
• Employee is sometimes required to work for extended periods of times being flexible in the hours which could include nights and weekends.
• Must have a valid Florida driver’s license.
• Must have the ability to react and address all emergency situations in a timely manner. Must be available to handle emergency calls.