Director of Security (Luxury Residential)

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Director of Security and Safety is responsible for directing and administering the implementation of all safety and security programs and initiatives to ensure the safety of residents, guests, team members and the security of the property.

The DOS is responsible for performing the following tasks to the highest standards:

Direct and administer all Safety and Security operations and functions to include, but not limited to, preserving the safety and security of the residents, guests, team members and the facility.

Must comply with OSHA compliance

Conduct as needed or required safety incentive programs

Oversee the lost and found to ensure lost property is documented and kept safe until returned to rightful owner

Budgeting and forecasting for department operational needs and/or costs

Adherence to federal, state and local standards and meeting participation and facilitation

Direct and administer the patrol of the interior of and the perimeter of the property

To observe and identify potential safety risks, security risks and undesirable conditions

Direct and lead investigations of accidents, thefts, property loss and unlawful activities

Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property

Serve as primary liaison with federal, state and local law enforcement

Oversee the administration and accuracy of all required reports and documentation

Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner

Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

Recruit, interview and train team members

Requirements

Qualifications:

• Hospitality experience is required
• 7 years of experience
• Progressive work-related experience with demonstrated proficiency in multiple relevant disciplines/processes, including previous law enforcement, intelligence, or military experience.
• Bilingual (English & Spanish) a plus
  
  

Skills and Abilities:

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
• Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
• Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Ability to work in a fast paced environment, sometimes under pressure, while simultaneously handling competing and changing priorities.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.