Director of Sales Operations (Hybrid)

FRONTSTEPS delivers a resident engagement platform that simplifies how management companies, homeowner associations, builders, and security experts build, connect, operate, and secure modern communities. With a focus on mobile-first technology and best-in-class integrations, our products make it easy for community leaders and homeowners to communicate, collaborate, and drive a more prosperous community. In short, people need to connect in various ways, and our platform makes it easier.

At FRONTSTEPS, we know that we cannot build a community-focused product without actively investing in our FRONTSTEPS people. That’s why you’re here. Our internal FRONTSTEPS community is built upon the talented people that get their hands dirty, engage in problem solving, and ultimately make our product what it is today.

Position Overview

The Director of Sales Operations will be a strategic partner to sales, marketing, and operations leadership, and will lead high-leverage projects and initiatives with the goal of supporting and scaling the sales organization. This position plays a key role in creating and analyzing sales and business data to predict and track achievement of bookings and recognized revenue goals.

This role will work collaboratively with sales, and hold the sales team accountable to goals, quotas, and processes.

Essential Functions

• Create, track, and analyze KPIs for growth including win/loss rates, upsells, renewals, quota attainment
• Identify areas for performance improvement at the individual and team level
• Boost sales productivity by refining customer segmentation, simplifying the sales process, and identifying and removing obstacles in the sales process
• Analyze large data sets to gather insights for key business decisions, such as product adoption metrics, account tiering, retention forecasting, account health, and revenue and bookings KPIs
• Manage sales contracts, track customers, and coordinate cross-functional activities
• Present weekly, monthly, and quarterly progress reports to stakeholders with actionable outcomes and next steps
• Partner with sales and marketing teams to define lead qualification process and analyze campaign performance
• Form strong collaborative relationships with Sales Representatives and Sales
• Management, while also holding both accountable to the achievement of weekly, monthly, and quarterly goals
• Collaborate with Finance, HR, and Sales to develop sales incentive programs
• Develop sales-related resource documents, including training manuals, procedures, and policies
• Partner with Training to upskill and mentor sales team members and accelerate the on-ramping of new hires
• Performs other duties as requested by management
  
  

SKILLS & QUALIFICATIONS

• Bachelor’s Degree or equivalent 4 years of work experience
• 5+ years’ experience in sales or business operations role
• 5+ years’ experience in sales operations, preferably in a high-growth startup
• 5+ years’ experience with salesforce.com, preferably as an administrator
• Strong understanding of high-level strategic direction and sales goals
• Data savvy with excellent skills in Excel, BI tools, and CRM
• Strong ability to use data to understand workflows and assess operational effectiveness
• Proven excellence multi-tasking, prioritizing projects, and meeting deadlines and goals
• Proven track record onboarding, training, and mentoring sales professionals at every stage of their careers
  
  

Benefits include the following:

• Medical, Dental, and Vision
• Company sponsored Life Insurance
• Voluntary Short-Term Disability, Long-Term Disability, and Life Insurance
• FSA/HSA
• Paid Time Off
• Sick Time
• Internet Reimbursement
• 401k match

FRONTSTEPS is proud to be an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

This position will be a hybrid role and pays $120,000 - $140,000, plus a 15% bonus opportunity.