Director of Resident Services

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Supervisor of: Concierge, Valet, and Receiving Dock team members

Location 3831 Turtle Creek Boulevard, Dallas, Texas 75219

Salary $20.00 hour

Job Description: Director of Resident Services must have effective communication, telephone, and customer service skills, be detailed oriented and able to multitask. In this position you must have an approachable and friendly attitude, able to meet and greet residents, guests, and service providers and be able to recognize and react to emergency situations, monitor, and operate electronic security control systems and accurately maintain daily logs, records, and forms. Associate Assistant Manager must have experience in training and scheduling of team members.

Position Responsibilities and Essential Duties:

• Demonstrate excellent leadership and training skills.
• Demonstrate excellent customer service, communication, and time management skills.
• Ability to coordinate work schedules to assure required coverage of various shifts within the Resident Services Department.
• Monitor and train associates on emergency response systems.
• Greet and welcome residents, guests, and invitees.
• Ability to quickly remember and recall names and faces.
• Monitor, control, and train associates on electronic security control systems.
• Respond to emergency situations in a timely and efficient manner.
• Supervise completion and maintenance of daily log reports, records, and forms.
• Resolve and follow-up on complaint issues.
• Follow safety procedures and maintain a safe work environment.
• Attendance is required – even during severe weather and hazardous road conditions.
• Perform other duties as required and/or assigned.
  
  

Requirements: To perform this job successfully, the individual must be able to perform all aspects of the job responsibility, must be punctual, well-groomed, maintain an excellent attendance record, and have reliable means of transportation to work.

Education/Experience/Knowledge:

• High school diploma or equivalency required.
• Concierge or leadership experience required.
• Typing and computer skills required.
• Effective written and verbal communication skills in English required. Verbal Spanish language is a plus.
• Strong customer service communication and people skills required.
• Valid driver license required.
• Veteran and/or law enforcement background is a plus.
  
  

Working Conditions:

• Ability to work extended hours, evenings, and/or weekends.
• Ability to lift 25-30 lbs.
• Work in an upright standing or sitting position for extended periods of time.
• Handle, grasp and lift objects and packages.
• Communicate, receive, and exchange information by means of the spoken and written word.
• Ability to quickly navigate the property and building as required to meet the job functions.
  
  

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
  
  

Note: The statements herein are intended to describe the general nature and level of work performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Requirements

Requirements: To perform this job successfully, the individual must be able to perform all aspects of the job responsibility, must be punctual, well-groomed, maintain an excellent attendance record, and have reliable means of transportation to work.

Education/Experience/Knowledge:

• High school diploma or equivalency required.
• Concierge or leadership experience required.
• Typing and computer skills required.
• Effective written and verbal communication skills in English required. Verbal Spanish language is a plus.
• Strong customer service communication and people skills required.
• Valid driver license required.
• Veteran and/or law enforcement background is a plus.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.