Director of Operations (San Antonio, Texas)

Job Description

Job Title: Director of Operations -Spectrum Association Management

Location: San Antonio, TX

Position Summary

As the Director of Operations, you must exude the consistent process mastership and the customer service values we ask our teams to demonstrate every day; a strategic leader with integrity, a collaborative nature, and desire to help others be successful by polishing their strengths; a learning addict and has years of experience with leadership, process execution, procedures, team building, operations management, and service product delivery. The role is responsible for the direction and management of all operational processes supporting superior quality and timeliness of services to the HOA clients we service in Texas and Arizona.

The challenge involves multiple department teams including a smaller call center, legal support unit, real estate support function, financial and accounting services, shared services administration group, architectural review, and more. There are seven department managers directly reporting to this role, along with 70+ employees in the operations division.

The Director of Operations will possess strong relationship building and work ethic, proven problem-solving skills, strategic planning skills, proactive personality, ability to think quickly and recognize problems while quickly creating solutions, and the ability to motivate and develop employees. We are looking for visible leadership, accountability, and someone with a successful record of accomplishment in process transformation through technology. This position will lead from the front line and achieve results side-by-side with managers and employees.

Job Responsibilities

• Lead and motivate our teams according to our culture and values.
• Develop comprehensive operational plans and strategy to support business growth and maintain optimal volume throughput, cost control, operations efficiency, and quality.
• Implement uniform best practices while maintaining compliance.
• Systematically cultivates and maintains collaborative relationships with managers of the organization to achieve mutual goals.
• Maintain and foster an elevated level of teamwork, hire, and mentor best in class.
• Develop and implement plans and research projects to improve and expand operational growth and financial profitability through technology.
• Oversee and adjust processes and operations as necessary, apply new technology to ensure efficient and effective execution of policies and procedures.
  
  

Experience in our industry is not required. We have a tailor-made learning system, with both solo and social learning elements. Our culture is extremely important to us, and we recruit diligent talent who care about becoming experts, hold themselves accountable, and deliver quality results every day for our customers, our colleagues, and our company.

Job requirements

Position Requirements

• Bachelor’s Degree or higher REQUIRED
• Extensive experience with corporate operations and process execution is required.
• Minimum ten years combined operations leadership experience including five to eight in a senior management role.
• Experience leading multiple operations departments in a service product organization.
• Advanced Excel, Word, and database skills.
• A positive attitude and the ability to develop the same in the employees.
• Proven dedication to delivering consistent excellent customer service experience.
• Master of process execution leading to improvement transformation through technology
• Deep belief in documenting process and measuring performance and results.
• Strong leadership to drive empowered, accountable culture, and lead others through change.
• Strong customer service skills to assure success of internal and external customers.
• Self-motivated individual to set and maintain his or her own pace and that of the team.
• Adaptable in fast paced highly transactional environment, where multitasking, attention to detail, and great planning skills are essential.
• Able to overcome obstacles to corporation and to foster harmonious relations.
• Must be resourceful and forward thinking when it comes to technology.
• Possess excellent problem-solving skills.
• An ability to receive direction and provide direction to others.
• Excellent communicator and strategic thinker, while being able to dive into day-to-day processes for continued growth and improvement.
• Ability to apply technology to solve problems and improve processes.
• Ability to plan and execute multiple complex projects simultaneously and within deadlines.
• Clear communicator who is passionate about coaching and developing staff
• Excellent written skills
• Sense of urgency
  
  

Who is Spectrum Association Management?

Spectrum Association Management is a forward-thinking HOA Management Company, which has been in business over twenty years and part of an exciting international group of companies. Spectrum has won Best Places to Work awards because we care about helping achieve important things in life inside and outside of work. Our employees share our vision, values, and commitment to providing a superior customer service experience as we continue to build strong and lasting relationships within the communities we serve. Headquartered in San Antonio, we have offices across Texas and Arizona.

More details about Spectrum are available at

Spectrum Association Management Highlighted Benefits

• Recognized as Best Places to Work 17 years in a row!
• Fastest Growing Company - Fast Track 50
• San Antonio-based homeowners’ association management company.
• Privately-owned with over 22 years in business and never had a layoff.
• Work / Life balance.
• 5 weeks of PTO to allow for rest, travel, family, and your hobbies.

• Eleven paid annual
• 40 paid hours per year for community service activities.
• Internal Learning and Development Management System.
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program.
• Free medical clinic in-house (in San Antonio office – virtual appointments for other office
  
  

Spectrum believes the greatest respect we can show a candidate is to conduct a thorough and detailed interview process. If you are ready and willing to invest your time and effort in Spectrum, then we will surely invest in getting to know you better if we see a solid match to the position. This would include a screening interview, department interview, panel interview, employment verification and dialog with references. Additionally, if we extend an offer, we conduct drug screening and background checks.

Meet some of our colleagues you will be working with:

Spectrum Association Management is an Equal Opportunity Employer