Director of Operations

Purpose:

The Latitude Director of Operations is responsible for leadership and mentoring the property leaders in continuing the Latitude Margaritaville Lifestyle daily. The Margaritaville Lifestyle incorporates the style and quality of the F&B service in all areas: Music, Amenities, Events and Activations. The Director of Operations is responsible for the Resident experience through offering world class service, keeping all areas surgically clean, and is in constant contact with the Residents to garner feedback and areas of improvement.

The ideal candidate routinely exercises good judgment, has great interpersonal and leadership skills, is an excellent communicator, and possesses exceptional problem-solving skills. As the face of the high visibility areas such as the Town Square, Bar & Chill, Work & Play, Pool, Dog Park, and Theater, among other areas, this individual must maintain positivity and diplomacy in a fast-paced environment with direct and indirect Resident communication. The Director of Operations is responsible for all aspects of the day-to-day management of the community.

The Director of Operations works in compliance with FirstService Residential standards and authentically delivering the Latitude Margaritaville Lifestyle, daily.

Key Responsibilities and Accountabilities:

Leadership:

• Be the FirstService Residential Leader on site to report to the Regional Manager and liaise with the Regional F&B Director on a regular basis.
• Coordinate with the F&B department and Lifestyle Department on planning and executing F&B based or supported community events.
• Assist Executive Chef and F&B Manager in creating and maintaining a positive team atmosphere in the workplace.
• Maintain a high level of Resident contact throughout service hours.
• Provide leadership and direction to the property employees to ensure strict adherence to all applicable standard policies, procedures, and programs.
• Must possess strong interpersonal skills and is able to interact and communicate successfully to the residents and team.
• Ability to lead staff through all service types (a la carte, buffet, etc.).
• Keep current with industry concepts, practices, and procedures that fully align with the Latitude Margaritaville Brand.
• Receive and resolves complaints.
• Comply with state and federal regulations regarding safe food handling, sanitation, and LBW service.
• Maintain a strong bar and beverage program that reflects the Latitude Margaritaville Lifestyle, including daily/weekly specials and promotions.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
• Assure a high standard of appearance, hospitality, and service in personnel and cleanliness of all areas.
• Monitor dining labor and supplies budgets; make adjustments to achieve fiscal goals.
• Monitor onboarding, brand immersion, and training of all new team members.
• Implement development and succession plan for each leadership position.
• Exercise a positive attitude and remains professional under all circumstances.
• Work with Leadership to control labor and expenses without compromising quality or service.
• Maintain complete knowledge of all the properties policies and procedures and the enforcement thereof.
• Review Resident Feedback via NPS, social media, and the Coyle Experience – convey feedback to the team with improvements based on the feedback.
• Lead Daily First Call.
• Lead Weekly Management meetings and creates regular meetings with Key Leaders.
• Manage Key Operational Vendors.
• Control scheduling to ensure adequate coverage of all areas and specifically during high volume, large events, and Holidays.
• Check and ensures all Uniform Standards are adhered to.
• Create and maintains a Training Program for all Leadership and Line Level Team Members.
• Participate in the Nudge App.
• Participate in Board Meetings.

Supervises:

• The leadership and operations of: Bar & Chill, Last Mango Theater, Lifestyle, Work & Play, Town Square, Engineering, HOA, Security and Landscaping

Financial Management:

• Understand financial goals, operate assets in owners’ best interest in accordance with the Board’s policies.
• Understand Budgets, the budgeting process, and is fiscally responsible.
• Can capably report, in detail, on fluctuations for all COS, Labor and other related Expenses.

Daily Operations and Resident Experience:

• Help to create S.O.P.’s for the success of the operation and residents.
• Maintain an inventory of all dining room items including silverware, glassware, flatware and china, salt and pepper holders, sugar bowls, and linens, and ensures that they are properly stored and accounted for.
• Champion private and special event space and bookings.
• Support Lifestyle with promotions, ideas, and resident driven F&B programming.
• Build strong, effective teams through ongoing supervision, training, coaching, counseling and leadership.
• Create an “I Love My Job” environment that further enlivens the Margaritaville Latitude Lifestyle.
• Ensure proper response and handling of all community emergencies through training with staff, residents, buildings, etc. within company guidelines to minimize liabilities.
• Ensure compliance with all company, local, state and federal safety rules.
• Comply with all ordinances and regulations per the locations jurisdictions.
• Assist Executive Chef with hiring and disciplinary action with dining staff members.
• Establish and maintain an inventory control system for bar operations.
• Contribute positively to the Lifestyle, Brand Culture and Resident Experience.

Technical competencies:

Education:

• High school graduate
• Bachelor’s degree preferred
• Food and Alcohol Service License (Serve Safe or Responsible Vendors)

Experience:

• 5 Years of progressive Operations Management experience to include Bar, Restaurant, Rooms/HOA/Club and Banquet experience
• 3–5-year F&B Director Experience (3 years of Resort Style F&B Leadership Experience preferred)

Skills, Knowledge, and Abilities:

• Strong leadership skills, able to develop a team from scratch and implement service standards
• Exceptionally creative and fun personality, must champion the Latitude Margaritaville Lifestyle
• Must be willing to work nights and weekends
• Current with dining and beverage trends and styles
• Strong knowledge of beer, wine, & spirits- Sommelier, WSET, and/or Cicerone Certification would be highly beneficial
• Event and social functions exposure
• Must be willing to frequently work hands on with team members- taking orders, bussing tables, pouring drinks, etc.
• Communication skills (listening, verbal and written)
• Organizational skills
• Attention to detail
• Problem solving skills
• Common Sense
• Team player but can work independently
• Have fun!!! FINS UP!

DISCLAIMER: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.