Director of Operations

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Come work at Associa ! We are an industry leader in community association management and we are looking for a talented Director of Operations. If you're serious about your next move, Associa is an excellent place to grow your career.

The Director of Operations leads and assists with the day-to-day leadership, management of operations staff and client relations and retention, as well as implementing and assisting with the management of short and long-range goals of the branch. The Operations Director serves as a performance-driven leader and mentor to the branch. The Director of Operations will work closely with the Branch President and Community Director to develop and implement a variety of strategies to maximize profits while maintaining an exceptional level of service.

Duties include, but are not limited to:

• Manages the accounting team and assists with the budget, fiscal management and financial health of the branch.
• Contribute to the development, implementation and achievement of organizational strategies, policies, and practices.
• Provide leadership regarding our operations and support staff; ensure staff is successfully meeting the standards and practices of the branch and their respective job duties.
• Ensure branch standards are consistently met, focusing on maintaining high levels of staff engagement and retention, as well as client satisfaction and retention.
• Ensure client associations are managed in compliance with governing documents, federal, state, and local governing agency requirements.
• Identify resource needs and participate in the recruiting, onboarding, and training for support positions.
• Coach, mentor and provide training for team members.
• Establish positive relationships with internal and external customers, existing and prospective clients, as well as third-party vendors and service providers.
• Drive and monitor key business driver results via the branch scorecards.
• Identify organic and inorganic growth opportunities within the branch.
• Assist with business development at the branch.
• Align with Branch President and other leaders regarding all initiatives.
• Other duties as assigned.
  
  

Requirements

• Provides stretch assignments to develop and improve talent and holds others accountable to meet commitments.
• Creates an open environment and builds connections by being available and approachable.
• Sees the big picture, thinks strategically, defines clear objectives, and explains the "why" behind decisions.
• Self-confident to take initiative and can quickly adapt to changing circumstances.
• Strong financial planning and analysis capacity.
• Excellent public relations, presentation, interpersonal, and verbal/written communication skills.
• Expert knowledge of Microsoft Office and a willingness to learn new technology.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.
• 5+ years of directly related or closely related experience.
• 3+ years of Management and/or Supervisory experience.
• 3+ years of Community Association experience.
• Bachelor's Degree and/or PCAM preferred.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.