Director of Engineering (HOAi)

Description

HOAi is a fast-growing startup revolutionizing the community association management industry. Our AI workforce platform integrates machine learning technology to streamline labor-heavy processes, eliminating inefficiencies and driving scalability. With rapid growth in the AI space, we are pushing boundaries to redefine industry standards.

HOAi is the leading AI solution for the community association management industry, enabling organizations to deploy AI Agents that function like experienced managers. These AI Agents go beyond traditional AI by proactively executing complex, multi-step processes with human-like reasoning—working autonomously, 24/7, across your entire operation. This transformation optimizes labor costs, enables growth without additional hires, and ensures faster, higher-quality service for residents and board members.

HOAi Was Acquired By Vantaca In The Fall Of 2024. Vantaca Just Achieved Unicorn Status With a $1.25B Valuation, So It's Safe To Say We're Past The "scrappy Startup Phase." We're Not Just Building a Successful Company – We're Building The Category-defining Platform That Will Transform How An Entire Industry Operates. Here's The Reality Of Our Trajectory

• Growing 100% year-over-year
• Our AI product (HOAi) went from $0 to millions in months
• Backed by Cove Hill Partners and JMI Private Equity
• 6M+ doors on our platform, displacing legacy systems
  
  

Overview

We are seeking a nimble, customer-focused Product Manager to drive the strategy, development, and implementation of our AI-powered community management platform. The ideal candidate will approach this role like running a small business - owning the product lifecycle from conception to launch and continuous improvement, with a keen eye for user experience design. This role is pivotal in ensuring our AI agents deliver exceptional value to property management companies, board members, and residents.

Core Values

• Always Growing: Likes change and enjoys finding new ways to improve their knowledge and the product. Always ready to learn quickly, helping themselves and the team grow.
• Win as a Team: Builds trust and works together by making sure everyone communicates well. Actively involved in daily work, working closely with the team, listening to their ideas, and celebrating successes together.
• Accountability Starts with Me: Notices problems and takes personal action to solve them.
• Unwavering Commitment to Customer Experience: Regularly talks to customers, taking personal responsibility to understand what they need, address concerns, and make their experience better with improved Vantaca processes.
• Innovate Boldly: We challenge the status quo and push boundaries to create meaningful change. We act with urgency and purpose, knowing that innovation drives our success.
  
  

Responsibilities

• Product Strategy & Roadmap
• Own the end-to-end product lifecycle for HOAi's agentic platform as if running your own business
• Structure product workflows that make sense for all users (property managers, board members, residents)
• Develop and manage the product roadmap in close collaboration with the Engineering team
• Educate engineering teams on customer needs and product improvements
• User Experience & Design
• Work at the intersection of product management and UX design
• Create intuitive user journeys that maximize AI agent effectiveness
• Develop wireframes, user flows, and feature specifications that translate customer needs into actionable requirements
• Balance technical constraints with exceptional user experience
• Continuously test and iterate on design solutions
• AI Platform Development
• Leverage strong understanding of SaaS and AI technologies to drive product decisions
• Work with engineers to define and expand agent capabilities
• Optimize metrics and performance criteria for AI agent effectiveness
• Create user stories and acceptance criteria for autonomous agent functionalities
• Continuously improve agent capabilities based on real-world usage and feedback
• Creatively problem solve to increase in-product feedback loops
• Elegantly introduce in-product communications to increase adoption and awareness of new tools
• Customer Engagement
• Work with customer experience team to create and maintain effective feedback loops to capture user insights
• Translate customer feedback into product requirements
• Conduct user testing and validation sessions, as needed
• Match product decisions with customers’ business outcomes
• Cross-Functional Leadership
• Collaborate effectively with engineering, marketing, and operations teams
• Lead cross-functional teams through workflow development and product launches, from ideation to execution
• Communicate product vision and priorities clearly across the organization
• Balance competing priorities to deliver maximum customer value
• Data & Analytics
• Define and analyze metrics that inform product success and AI performance
• Drive data-driven decision making across the product development process
• Identify opportunities for AI optimization based on usage patterns

Required Qualifications

• 3-5 years of product management experience, with a background at high-profile startups
• Experience in either Product Management or UX Product Design roles
• Strong experience in customer discovery methodologies and staying close to customers
• Bachelor's degree in Business, Computer Science, Design, or related field
• Located in the Bay Area with ability to work onsite
• Demonstrated knowledge of SaaS business models and AI technologies
• Proven ability to operate a product role as if running an organization
• Experience working closely with development teams
• Strong user advocacy skills and empathetic approach to product design
• Excellent communication and stakeholder management skills
• Ability to translate complex business requirements into clear product specifications
• Data-driven decision-making approach with experience in defining and tracking product metrics
  
  

Preferred Qualifications

• Experience in community association management, property management, or real estate technology
• Background in AI product development or working with AI/ML teams
• Experience with design thinking and user research methodologies
• Portfolio demonstrating successful product launches or redesigns
• Familiarity with product analytics tools and methodologies
• Product management certification (CSPO or similar)
  
  

Success Criteria

• Successful launch of new AI agent capabilities within established timelines
• Achievement of key adoption metrics among community management companies
• Increasing product adoption and development acceleration
• Implementation of continuous improvement processes based on analytics and user insights
• Establishment of a scalable platform that can accommodate future growth and AI capabilities
  
  

Why You Should Join Our Team

• Our eNPS is +53! (Google it, that is great)
• Benefits: Medical, Dental, and Vision kick in day one
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
• 401K with Company Match
• Remote Flexible - come to the office when needed
• Great parental leave benefits
• Named on Inc 5000 list of America’s Fastest Growing Private Companies
• Named on Inc 5000 Vet 100 Private Companies list multiple years in a row
• Winner of Coastal Entrepreneur Award, Technology Category
• Active employee-led Culture Committee
• Ongoing industry and professional development trainings available to all employees
• Multiple leaders on the executive committee recognized as 40 under 40 recipients for contributions to business and community
• We’re playing offense to win! Our product market fit and our world-class employees make us the leader in our space. We’re building something cool and people like it here
  
  

We receive many resumes for our open positions and each one is reviewed by a human being on our recruiting team. We will compare your background with the qualifications and requirements for the position.