Director of Community Relations - HOA

Job description

The Concierge Director oversees all Front Desk daily operations, including management of 8-10 concierge team

members for a 44-story luxury high-rise condominium tower in downtown Austin.

Candidates should enjoy working with people and thrive in a fast-paced environment. As the first point of contact for

residents and vendors, a professional appearance and polished communication skills are critical for success. This is a

salaried position and the typical workweek is 40 hours, Monday – Friday. Frequently, the director must be available to

answer employee phone calls outside of scheduled working hours i.e., night and weekends. At times, they will be

available to cover unscheduled absences outside of scheduled workdays. Customer, vendor, and employee interactions

will regularly occur in person, by phone, and virtually.

This is an excellent opportunity for a seasoned property management professional seeking professional growth with

an established management company operating in all major markets throughout North America.

Responsibilities:

• Oversee all concierge operations ensuring the community is satisfied with their amenity offering.
• Provide exceptional Customer Service by exceeding resident’s expectations and their needs.
• Supervise team members performance providing mentoring when necessary. Ensures delivery of unsurpassed

homeowner service and managerial leadership.

• Contributes to team effort by accomplishing related results as needed.
• Train team members by completing orientation and provides ongoing direction and feedback.
• Complete daily inspections using checklists to ensure cleanliness.
• Responsible for a thorough understanding and effective performance of BuildingLink.
• Greeting residents, guests, and vendors according to company standards.
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns.
• Monitoring and securing the lobby.
• Complete requests for service, such as but not limited to dry-cleaning pick-up and drop-off, pet walking.

housekeeping, grocery delivery, etc.

• Follow all company policies and procedures, including company grooming standards. Display a positive and

enthusiastic attitude by being a team player.

Job Type: Full-time

Salary: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person