Director of Community Relations

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Concierge Director oversees all Front Desk daily operations, including management of 8-10 concierge team

members for a 44-story luxury high-rise condominium tower in downtown Austin.

Candidates should enjoy working with people and thrive in a fast-paced environment. As the first point of contact for

residents and vendors, a professional appearance and polished communication skills are critical for success. This is a

salaried position and the typical workweek is 40 hours, Monday – Friday. Frequently, the director must be available to

answer employee phone calls outside of scheduled working hours i.e., night and weekends. At times, they will be

available to cover unscheduled absences outside of scheduled workdays. Customer, vendor, and employee interactions

will regularly occur in person, by phone, and virtually.

This is an excellent opportunity for a seasoned property management professional seeking professional growth with

an established management company operating in all major markets throughout North America.

Responsibilities:

• Oversee all concierge operations ensuring the community is satisfied with their amenity offering.
• Provide exceptional Customer Service by exceeding resident’s expectations and their needs.
• Supervise team members performance providing mentoring when necessary. Ensures delivery of unsurpassed
  
  

homeowner service and managerial leadership.

• Contributes to team effort by accomplishing related results as needed.
• Train team members by completing orientation and provides ongoing direction and feedback.
• Complete daily inspections using checklists to ensure cleanliness.
• Responsible for a thorough understanding and effective performance of BuildingLink.
• Greeting residents, guests, and vendors according to company standards.
• Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns.
• Monitoring and securing the lobby.
• Complete requests for service, such as but not limited to dry-cleaning pick-up and drop-off, petwalking,
  
  

housekeeping, grocery delivery, etc.

• Follow all company policies and procedures, including company grooming standards.Display a positive and
  
  

enthusiastic attitude by being a team player

Requirements

Knowledge and Skills

• Proficient in Microsoft Office Suite and ability to learn the use of property management software
• Excellent communication skills – both oral and written
• Strong multi-tasking skills a must
• Strong ability to assess a situation, demonstrate good judgment, and resolve conflicts
• Attentive to details with excellent follow-through skills
• Flexible and organized
• Able to work under pressure
• Dependable and detail-oriented
• Strong customer service skills
• Outstanding interpersonal skills
• Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with
  
  

the needs of the property

Education And Experience

• 3-5 years of supervisory experience in a customer service or luxury
  
  

hospitality industry

• High School Diploma or GED required
• Completed college courses or Bachelor degree a plus
• 3-5 years of supervisory experience in a customer service or luxury
  
  

hospitality industry

• Experience working with demanding clientele
• Hospitality, luxury residential or luxury retail experience a plus
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.