Director of Community Off-Ramping (PTX2023-6107)

RealManage is an Inc. 5000 property management firm that delivers services to homeowners associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities.

RealManage is a national firm with clients and operations in 24 states from California to Florida and from Texas to Illinois. RealManage also serves nationally-recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

Responsibilities

The Director of Community Off-Ramping is responsible for the day-to-day client off-ramping activities, processes and training for RealManage.

Job Duties And Responsibilities

• Leads day-to-day off-ramping operations for RealManage Family of Brands (RM & GM)
• Develops, implements and reviews off-ramping processes including adding or revising training materials available for department staff
• Meets client’s expectations by ensuring off-ramping tasks are processed timely
• Understands contractual deliverables and is able to execute, track and report on such
• Completes all necessary work in the absence of staff and capable of performing all off-ramping job duties
• Oversees and ensures completion of daily routine functions of the department, lending support to staff, billing clients, and others
• Maintains, mentors and builds relationships with RealManage Family of Brands Leadership, managers and clients
• Reviews and responds to department escalations from markets to include staff and clients
• Develops, maintains and reports metrics of the off-ramping department accurately and timely
• Reviews potential employee candidate applications, conducts interviews, and provides feedback on hiring new off-ramping staff
• Coaches, develops and trains team members; communicates performance level expectations; provides constructive feedback and establishes an accountability rhythm to ensure goals of individual team members and department meet or exceed expectations
• Trains and supervises staff on the SOPs of Community Off- R amping and cross trains individuals in order to effectively manage operations and staff
• Reviews staff performance in regard to attendance, deadlines and quality of work on a quarterly basis or more when needed
• Ensures payroll accuracy by overseeing and correcting timecards and processing contractor paysheets with payroll
• Maintains positive internal working relations with all department employees by communicating in a professional manner
• Schedules recurring meetings with team; attends leadership meetings and provide feedback on market challenges, market trends and articulates a plan to address anything that warrants action
• Schedules training of off-ramping processes with RealManage Family of Brands markets to ensure understanding of processes by managers and market Leadership
• Collaborates with IMO and CMSG on training of processes in new markets
• Performs other duties as assigned

Hybrid work location- part in office (Plano, TX) and part at home - must live in DFW area

Qualifications

Qualifications

• Bachelor’s degree or higher preferred, high school diploma required
• 3+ years of Community Association Management or Off-ramping experience
• 3+ years of leadership in a related field, supervisory experience preferred
• Requires experience in delivering training
• Requires experience in performing multiple job tasks and projects
• Requires experience in setting goals by prioritizing objectives
• Requires setting and meeting deadlines
• Requires basic skills in MS Office (Word, Excel and Google Docs)
• Requires flexibility in every aspect and ability to respond to any situation quickly and adequately
• Requires strong verbal and written communication skills and customer service skills
• Requires ability to solve problems and work well independently and as part of a team

Pay and Benefits:

$60,000 to $68,000, depending on education and experience.

Benefits include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High Deductible Medical Plan to be eligible)
• FSA
• Education Reimbursement
• 401K matching
• Employee Assistance Program (EAP)
• 9 paid Holidays