Director of Community Management - DCAM (CNC2022-4734)

RealManage is a national Inc. 5000 firm with clients and operations in 17 states from California to Florida and from Texas to Illinois that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage is a values-based company with the following values as our guiding principles

• Integrity we always do the right thing.
• Respect for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships we are a professional services company; people do business with people they like.
• Always Improving never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.

General Description

This is a full-time position in which the person will be responsible for supervising the day to day operations of a team of Community Association Managers (CAMs) to ensure Henderson Association Management is compliant with the terms of the management agreement between the community association and the management company. The duties will vary from day to day and include the following

PRIMARY RESPONSIBILITIES/DUTIES

• Oversee and evaluate compliance with policies, procedures and tasks (management reports, minutes taken and posted, action items, calendar, billing for additional services, budgets, annual meetings etc.)
• Coach, mentor and motivate team to exceed expectations
• Monitor performance and provide feedback to Department Supervisor (ongoing and for reviews).
• Maintain productive working relationships with co-workers in all departments, clients and the public.
• Support team organization by maintaining calendars, and monitoring CAM projects.
• Partner with Department Supervisor to resolve account issues by coordinating preparation of reports, analyzing data, and identifying solutions for CAM.
• Provides timely information to clients, CAMs, and staff by answering questions and requests.
• Travels to satellite offices and client meetings when necessary.
• Manages a portfolio of community association accounts (max 10)
• Performs duties assigned to any CAM when absences occur if coverage is not available.
• Attend 1 board meetings for each team member per quarter to monitor performance
• Call at least 1 board member for each team member per month
• Audit property inspection reports to ensure compliance with the management agreements

Perform other duties as requested

• Associate or higher degree strongly preferred.
• Minimum 2-3 years community association management (HOA, POA and/or COA) experience required in addition to other professional work experiences that demonstrate leadership capabilities.
• Community Association Institution Certification(s) preferred.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Exceptionally strong customer service orientation.
• Strong organizational and time management skills.
• High integrity, honesty and professionalism.
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Compensation

Commensurate with experience

Benefits Summary

Health / Dental / Vision Insurance Life / Disability 401 (k) Program