Director of Community Management

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

JOB DUTIES AND RESPONSIBILITIES:

Include but are not limited to:

Community Management

• Identify critical needs of branch clients and work with the Community Managers to fulfill those requirements as needed.
• Establish a relationship of trust and expertise with Board members, Vendors and staff.
• Provide oversight of Community Managers in general operations of the branch.
• Establish positive relationships with stakeholders and other vendors at branch level.
• Assist executive management with strategic planning, business development, and fiscal operations at the branch level.
• Complete CCTR for clients within their book of business
• Proofread & QA Board packets and meeting minutes and SLA’s for accuracy.
• Mentor Community Managers and develop key managers for growth opportunities and future Community Directors.
  
  

Department Leadership

• Identify the tools and resources necessary to meet the needs of all direct reports.
• Implement a strong focus to develop client and Community Manager retention.
• Develop a consistent pipeline of Community Managers for backfilling positions when needed.
• Identify the obstacles to a Community Managers success and assist with reducing them with coaching, guidance and leadership management.
• Identify, change, implement and create Standard Operating Policies when needed.
• Establish a relationship of trust with colleagues and other Associa department (i.e. CSSC, LHR, AOC)
• Monitor success metrics for all communities within your POD portfolio of communities.
• Enforce adherence to policies and standards within your division.
• Manage management contract renewal submissions to the BP two (2) months prior to expiration.
• Ensure budget is achieved for your division on accountable budget items.
• Set goals, objectives and benchmarks for Community Managers and their assigned business units annually and communicate quarterly to team members with updates.
• Ensure that Community Managers work in unison with their designated Administrative Support personnel for maximum productivity.
• Coach, train and implement PIP’s as needed for struggling direct reports.
• Identify Degreed courses for your direct reports and distribute accordingly.
• Educate, train and continually communicate with all direct reports regarding Associa updates, policy changes and internal communications.
• Deliver PPR’s quarterly for all members of your division.
• Conduct Monthly 1:1’s for all employees.
  
  

Other

• Plan and present training and other branch content at the Monthly Manager Meetings and partner with all departments and Directors for effective communication.
• Partner with the VP and BP regarding business development opportunities to meet branch budget goals.
• Work on special projects and special initiatives as directed by the VP and BP.
• Partner with other departments and Directors to help company achieve the Branch Management Plan
• Ad-hoc reporting and/or projects as needed.
• Attend CAI networking meetings
• Other duties as assigned.
  
  

Requirements

KNOWLEDGE AND SKILLS:

• Knowledge of accounting principles and ability to read and explain financials.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at an proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.
  
  

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree or industry equivalent experience
• 5+ years of directly related or closely related experience
• 5+ years of Management and/or Supervisory experience
• 5+ years of Community Association experience
  
  

CERTIFICATIONS OR LICENSES:

• Valid driver’s license required.
• State of Nevada Community Management License and designations
  
  

WORKING CONDITIONS:

• Ability to attend HOA Board meetings as needed which require occasional evening meetings
• Reliable transportation
  
  

TRAVEL REQUIREMENTS:

• Limited travel may be required
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.