Director of Community Management

Keystone Pacific Property Management, LLC is a prestigious property management firm headquartered in Irvine, CA, with offices throughout Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large scale onsite communities and master-planned community associations.

We have excellent opportunities for experienced Director of Community Management to join our amazing environment with an opportunity for continuous growth and development, please read on below!

Summary: The Director of Community Management is responsible for overseeing a portfolio of communities and a group of Community Association Managers. This position manages and assists in special projects and ensures success for all the Community Association Managers. Assists Regional Manager with management functions as required. Builds and manages teams effectively. Must maintain client satisfaction and account retention.

Why Join Keystone? 

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

What We Offer:

Competitive Salary
Hybrid and Flexible working arrangements
Work-Life Balance
Opportunities for career growth
Training and mentorship from successful leaders in the HOA industry
Support for Continued Education
Cell Phone Stipend
Mileage Reimbursement
Medical (HMO and PPO), Dental, and Vision
Flexible Spending Account
Pet Insurance
Pre-Paid Legal
Employer Paid Basic Life/AD & D Insurance
Voluntary Life and Short-Term Disability Insurance
Free Employee Assistance Program
401(k) Retirement plan with Company Match
Financial and Health/Wellness Education
PTO
Birthday Time Off
11 Paid Holidays (Half Days/Early office closure before certain major holidays)

Essential Job Duties and Responsibilities:

Partner with association Board of Directors and internal departments to adhere to the introduction and integration of new programs, services, and initiatives. Act as liaison to ensure quality service is delivered, that Board expectations are met and assist with prompt response and resolution to questions/problems.
Responsible for overseeing and managing their budget and P&L for the assigned team.
Responsible for overall group’s performance relating to client satisfaction and account retention.
Participates in the hiring process, management, and training. Follows all Human Resources policies.
Attends one board meeting per year for each account of managers supervised.
Monitors and develops Team Member performance to include providing supervision, scheduling, conducting, counseling, and delivering recognition.
Ensures Team Members have current knowledge of services, facilities, properties, events, and other information required to provide good customer service.
Makes merit decisions within budget or established guidelines.
Maintain knowledge and understanding of contract between the association, vendors, and Keystone Pacific. Ensure all contractual obligations are being met. Monitor vendor contracts regularly.
Act as the primary liaison with homeowners. Provide information and resources needed to provide excellent customer service.
Conducts on-site inspections as required contractually. Identify deficiencies and provide recommendations and action plans to improve the property.
Lead change management activities that are needed to support organization development and new technology initiatives.
Support the sales and growth goals for the region through developing leads and supporting and/or delivering sales presentations to potential clients.
Practice and adhere to Keystone’s Core Values, Mission, and Vision.
Any additional job duties as required by supervisor.

Qualification Requirements:

Must have a valid Driver’s License and maintain a clean MVR.
Must have reliable transportation and ability to drive.
Ability to lead others through mentorship and training.
Excellent organizational and time management skills.
Excellent customer service skills.
Excellent interpersonal skills.
Strong verbal and written communication.

Education and/or Experience:

Bachelor’s degree in Business desired.
High School Diploma or GED required.
3-5 years of experience as a Community Manager.
Supervisory experience strongly desired.
Must maintain/possess CMCA.
Must possess/be in pursuit of PCAM.

Work Environment:

The work environment and physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to visit communities for meetings and ability to pass along all areas of a property during site inspection.
Ability to sit, stand, and operate business equipment. Frequent use of telephone and headset.
Typical office environment with low level noise exposure.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look on what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!

Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to accessibility of the on-line application system by individuals with disabilities.

Keystone Pacific Property Management, LLC is an equal opportunity employer. All applicants will be subject to a Background Check.