Director of Community Association Management / DCAM (WVA2025)

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family.

Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations.

Company Overview

RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients.

Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce.

Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements.

Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management.

RealManage is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
  
  

Responsibilities

• Adheres to the Guiding Principles of the company and ensures all calls / emails are responded to within 48 hours of receipt.
• Directly supervises CAMS & ACAMS ensuring compliance with company mission, vision, values, and standard operating procedures.
• Provides specific assistance to CAMS, ACAMS in trouble-shooting specific problems on properties where additional leadership and/or training is needed, or when Board/homeowner relationships are in jeopardy.
• Develops and leads with participatory involvement portfolio team meetings, all team meetings and weekly individual manager touch-base meetings.
• Performs annual performance reviews and performance management for all CAMS & ACAMS. Has
  
  

authority to approve annual salary increases up to 3%.

• Assists with and supports Customer Satisfaction Campaign efforts attending up to four evening meetings per month.
• Assists Executive Vice President and Vice President of Business Operations with client retention strategy for all watch list accounts, key accounts, and other accounts as deemed appropriate by Executives.
• Coordinates schedules and attends board and membership meetings proactively, mentors managers, creating a layering approach to maintain positive relationships with Board members and ensure client retention.
• Administers duty-manager calendar to provide staffing of after-hours emergency call list. Trains and advises participating CAMs and ACAMs as needed on procedures.
• Reviews and audits all annual meeting packets for assigned CAMS at least quarterly, providing coaching and corrective action where needed to ensure consistency in company deliverables.
• Reviews Company reports for trending and compliance and is responsible for attaining goals and adherence to Company standards of operation.
• Ensures that property inspections are taking place as contractually required by reviewing reports and providing follow-up on problem areas to ensure action taken is effective.
• Oversees projects involving all CAMS and ACAMs to ensure timely completion, including certain seasonal projects.
• Reviews income statements and variance reports for all portfolio properties on a quarterly basis to ensure quality, accuracy, and addresses any concerns as appropriate. Understands and recognizes
  
  

association cash flow and is able to inform Board as to negative and or positive and provides recommendations.

• Proficient in Association budget preparation, review, and regulatory requirements. Reviews budgets before they are submitted to Boards for approval.
• Reviews CINC Systems functions on a regular basis to ensure managers are utilizing properly to
  
  

manage the community effectively, including work orders, management reports, calendars, committee and Board lists and documents updates.

• Acquires and maintains current knowledge of state and regulatory agency statutes.
• Shows proficiency in delinquency and collections processes.
• Understands contract terms, renewal dates and implementation within book of business supervised.
• Possesses a thorough understanding of plats, ownership, and property rights.
• Understands the Board election process.
• Understands the legislative process and is able to educate clients/CAMs on new laws.
• Provides oversight, on-boarding of new team members, and training to new CAMs and ACAMs as they work through required training and ensures training compliance.
• Attends monthly Director, Management, and Leadership meetings as appropriate.
• Conducts business at-all -times with the highest standards of personal, professional, and ethical conduct.
• Is responsible for compliance with Company guidelines and management operations as it relates to specific procedures listed herein.
• Other work-related tasks as needed.