Director of Accounting Operations

The Director of Accounting Operations provides strategic and operational leadership across Accounts Receivable, Accounts Payable, Customer Service, and related financial operations. This role is responsible for driving scalable processes, operational excellence, and cross-functional alignment in a growing, multi-entity environment, including newly acquired companies.

The Director leads day-to-day accounting operations by establishing policies, monitoring KPIs, and driving process improvements that enhance efficiency and scalability. This role partners closely with internal teams, supports client-related needs, and oversees people management activities including performance management, compensation planning, and employee development.

Responsibilities

Leadership & Strategy

• Provide strategic and operational oversight of Accounts Receivable, Accounts Payable, and Customer Service, directly managing leaders across Billing, Collections, AP, and Customer Service.
• Lead and support administrative functions within Accounting Operations to ensure alignment, efficiency, and accountability.
• Establish, monitor, and report on key performance indicators (KPIs) across both existing and newly acquired entities.
• Partner closely with the Director of Process Improvements to drive automation, standardization, and continuous improvement initiatives.
• Collaborate with cross-functional leaders to identify operational gaps, implement solutions, and support scalable growth.
• Partner with internal leadership to develop and enhance training programs, learning platforms, and documentation to promote consistency and employee development.
• Strengthen communication with on-site and remote teams through regular touchpoints, feedback loops, and leadership engagement.
• Participate in client and partner meetings as needed to provide operational insight, resolve escalations, and support customer satisfaction and retention.
• Develop, implement, and enforce policies and procedures to ensure compliance, strong internal controls, and operational excellence.
• Champion a customer-centric, solutions-oriented culture aligned with company growth and retention goals.
  
  

Accounts Receivable

• Oversee all billing, collections, bankruptcy, and administrative AR functions.
• Manage banking and payment integrations related to receivables.
• Oversee print house integrations and key AR vendor relationships.
• Participate in vendor and partner discussions related to AR operations and optimization.
  
  

Accounts Payable

• Oversee Accounts Payable operations to ensure timely, accurate, and compliant processing.
• Manage payment processor relationships and system integrations.
• Oversee vendor onboarding, integrations, and setup processes.
• Lead and support year-end 1099 reporting and compliance activities.
  
  

Resale and Disclosures

• Oversee resale and disclosure processes to ensure accuracy, timeliness, and regulatory compliance.
• Manage vendor relationships and system integrations.
• Oversee year-end processes, including closing documentation updates.
  
  

Customer Service

• Provide leadership oversight to Customer Service teams to ensure high-quality, responsive support.
• Serve as a senior escalation point for complex customer issues.
• Partner with Customer Service leadership to align service delivery with operational and financial objectives.
  
  

Team Development & Performance Management

• Recruit, develop, and retain high-performing leaders and teams.
• Set clear expectations, deliver ongoing feedback, and conduct effective performance reviews.
• Support compensation planning, succession planning, and career development initiatives.
• Foster a collaborative, accountable, and high-performance culture that supports continuous improvement.
• Support in monitoring water usage for fluctuations that would indicate a leak or other issue.
• Interact with homeowners and residents.
• Assist as requested in emergency management of pre-event, event and post-event operations and cleanup.
• Support the CCMC SOPs in maintaining accurate records for asset management and inventory control.
• Assist in the development of the annual budget, manage and adjust department budgets as needed.
• Provide solution-based communications with management, staff, owners, residents and visitors.
  
  

Knowledge, Skills & Abilities

• Proven ability to build strong relationships with internal leadership, cross-functional partners, and external vendors.
• Strong leadership and people-management skills, including leading leaders.
• Experience operating in a multi-entity, growth-oriented, or acquisition-driven environment.
• Strong process improvement mindset with experience in automation and systems optimization.
• Good working knowledge of Community Association policies and procedures and the ability to communicate these effectively to staff and residents.
• Strong supervisory skills to manage the work of contractors, as well as vendors.
• Excellent communication skills with the ability to deliver clear, solution-based messaging.
  
  

Requirements

• Bachelor’s degree required; CPA preferred.
• Minimum of five (5) years of experience in a managerial or leadership role.
• Minimum of five (5) years of experience in accounting operations.
• Prior training and staff development experience required.
• Homeowners Association (HOA) industry experience preferred.
• Experience working in a fast-paced, high-growth environment.
• Change management experience is a plus.
  
  

Physical Requirements

The physical requirements can vary, but generally, they may include:

• Lifting: Must be able to lift up to 10 pounds occasionally
• Mobility: Ability to move about an office environment, attend internal meetings across campus or facility, and travel between locations as needed.
• Extended Sitting or Standing: Prolonged periods of sitting at a desk and working on a computer. Occasional standing during presentations, meetings, or on-site visits.
• Manual Dexterity: Required for regular use of computer, keyboard, mouse, and mobile devices.
• Driving: Ability to operate a vehicle to perform certain job functions.
  
  

(Please note: We will request and review an MVR at the time of hire and on a periodic basis thereafter to ensure that employees maintain a satisfactory driving status).

We are committed to creating an inclusive and accessible work environment. If you require reasonable accommodations during the application process or in performing the job duties as described in the posting, please email [email protected] so we can review next steps together.

WHAT WE OFFER:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!