Director, Food and Beverage

Director, Food & Beverage

 

Annual Salary: $135,000

 

The Company

 

Do you aim high? Are you genuinely helpful? Are you looking for a place where you can make a difference, receive ongoing support and training, and build a rewarding, long-lasting career? Then you may be a good fit for FirstService Residential, North America’s foremost property management firm. We’re all about our associates, and as we continue to grow, we’re looking for even more quality people who share our dedication to doing what’s right, improving residents’ quality of life, building great relationships and truly making a difference for their clients, their colleagues and themselves. Is that you? If so, we think you should get to know us.

 

Job Responsibilities

 

• Provide leadership support and operating expertise in food and beverage as a value-added service to managed communities across the region
• Drive increase in additional F&B revenue, P&L accountability to operating budgets through financial reporting and F&B operations
• Lead customer service and resident experience improvements through development and improvement of F&B SOPs and best practices. Drive operational improvements and consistency within F&B operations
• Create implementation plans to support the execution of F&B programs, products, pricing, and menu changes in conjunction with the association board, developer, and management teams
• Assist properties with People: Talent recruitment, mentor, train, to develop and manage F&B teams to maximize profitability and develop a service culture
• Conduct evaluations and present recommendations, strategic options and business plans to associations in the areas of F&B.
• Support growth and sales process to communities with F&B operations
• Ability to work on site to support and/or cover for property position deficits.

 

Essential Duties & Responsibilities

 

• Perform detailed evaluation reports on properties to ensure communities are in compliance with F&B standards as assigned by VP of Operations and the association.
• Assist in recruiting and interview efforts.
• Review and assist in F&B budgets for properties, assess and evaluate new properties, complete F&B transition checklists and performance improvement plans.
• Review, develop, and update service standards for all F&B operations at properties.
• Assist with the budget Capex bids for kitchens and bar operations.
• Lead F&B start-up process and actively assist with new openings including marketing to residents.
• Build and conduct FOH and BOH audits.
• Provide oversight and approval for creating menu concepts, staffing guidelines, cost of sale, and revenue initiatives for communities in conjunction with the association and management team direction.
• Ensure optimal balance with respect to resident satisfaction and service experience with financial accountability and annual budget.
• Provide research, development, evaluation and implementation of new services, technology and processes in anticipation of changing service needs.
• Analyze trends in service ratings and resident feedback to troubleshoot and take corrective action when necessary.
• Conduct regular visits and audits to review the property operations. During each visit, meet with the management to discuss the objectives of the visit, progress observed, and results achieved.
• Lifestyle partnership – meet with F&B and Lifestyle Director while on property to assist with events and organizational processes.
• Partner with training to support staff in back and front of the house are properly trained on food services operations using company SOPs and food service heath and safety standards.

 

Additional Duties & Responsibilities

 

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

 

Supervisory Responsibility

 

Matrix responsibility for community F&B leadership in conjunction with community General Manager and association board.

 

Education & Experience

 

Bachelor Degree in F&B Management or similar 4 year degree with 10 years progressive leadership responsibility; Must have experience in hotel, resort or community management with F&B experience. Resort, bar and banquet experience as well as start-up and leading an opening experience a plus.

 

Knowledge, Skills & Proficiencies

 

• Strong financial skills for budgeting/monitoring of food and beverage financial performance.
• Strong understanding of bar operations, casual and upscale dining, and kitchen procedures.
• Ability to work on site and cover vacancies in the restaurant for extended periods of time until a suitable replacement is hired and on-boarded.
• 50% travel required, as well as some nights and weekends based on property events. Travel could be required weekly.
• Strong leadership, teaching, diagnostic and analytic skills.
• Results oriented; working within approved budget; conserves company resources; knows the goals of the company.
• Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; develops realistic action plans.
• Requires excellent verbal and written communication skills.
• Ability to improve profitability, F&B brand standards, cost control, and resident service scores.

 

Tools & Equipment Used

 

Company provided laptop. Use of communication equipment per Company policies.

 

Physical Requirements / Working Environment

 

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

 

Travel

 

Up to 50% travel in the region to include properties

 

Disclaimer

 

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.