Desktop Support (PTX2024-7041)

CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts and large master planned communities. CiraConnect maintains an in-house software development team that places a premium on integrated software solutions and business process automation as tools to enable our employees to better service our clients and increase their job satisfaction.

Responsibilities

This is not a remote position 

The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered you must be self-motivated, pleasantly aggressive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to details is a must.

 Install drivers / hardware
 New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)
 Hardware support (desktops, laptops, printers, etc.)
 1 st and 2 nd level troubleshooting
 Assist with higher level tasks when needed

Qualifications

 2+ years of desktop support experience
 Intermediate knowledge of networking (wired and wireless)
 Office apps (documents, spreadsheets primarily)
 Desktop Support knowledge within a corporate environment (domains, DNS, etc)
 1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)
 Great attention to details
 Willing to learn new tasks / skills
 Good written AND verbal communication skills
 Pleasant personality and ability to clearly communicate with people. 
 Must be able to succeed in a dynamic team environment and be open to overtime when necessary

 Pay and Benefits: 

$55,000 to $65,000, depending on education and experience.

 Benefits include: 

 Medical Insurance 
 Dental Insurance 
 Vision Insurance 
 Life and Disability Insurance 
 HSA (Required High Deductible Medical Plan to be eligible) 
 FSA 
 Education Reimbursement 
 401K matching 
 Employee Assistance Program (EAP) 
 9 paid Holidays