Desktop Support (PTX2024-6850)

No longer accepting applications

Job Details

  • Salary$55K-$65K per year
  • Job TypeFull-time
  • Company TypeManagemet Company
  • Job CategoryIt / Software
  • Job WorkplaceOn-Site
  • Job Workplace LocationPlano, TX, USA

Job Description

CiraConnect provides world-class cloud-based software and on-demand “back-office” shared services (SaaS) for self-managed community associations, professional community association management companies and residential real estate developers servicing the needs of homeowner associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts and large master planned communities. CiraConnect maintains an in-house software development team that places a premium on integrated software solutions and business process automation as tools to enable our employees to better service our clients and increase their job satisfaction.

Responsibilities

This is not a remote position

The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered you must be self-motivated, pleasantly aggressive, and have high personal ethics. You must be able to develop professional and personal relationships with co-workers and end-users, and you must be a positive and people-oriented person with excellent oral and written English communication skills. Attention to details is a must.

  • Install drivers / hardware
  • New user set ups (set up new login profiles, printers, shortcuts, mapped drives, etc.)
  • Hardware support (desktops, laptops, printers, etc.)
  • 1 st and 2 nd level troubleshooting
  • Assist with higher level tasks when needed

Qualifications

  • 2+ years of desktop support experience
  • Intermediate knowledge of networking (wired and wireless)
  • Office apps (documents, spreadsheets primarily)
  • Desktop Support knowledge within a corporate environment (domains, DNS, etc)
  • 1st to 2nd level troubleshooting skills (some issues will require more than basic PC knowledge)
  • Great attention to details
  • Willing to learn new tasks / skills
  • Good written AND verbal communication skills
  • Pleasant personality and ability to clearly communicate with people.
  • Must be able to succeed in a dynamic team environment and be open to overtime when necessary

This position requires the successful completion of a background investigation and/or drug screen.

Pay and Benefits:

$55,000 to $65,000, depending on education and experience.

Benefits include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and Disability Insurance
  • HSA (Required High Deductible Medical Plan to be eligible)
  • FSA
  • Education Reimbursement
  • 401K matching
  • Employee Assistance Program (EAP)
  • 9 paid Holidays

Posted: 2024-04-18

Last updated: 2024-04-18 7:12PM UTC

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No longer accepting applications

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