Deputy General Manager

Job Description

We are seeking an experienced and proactive Deputy General Manager who is committed to delivering outstanding customer service and supporting the General Manager in a management team with two other managers. The position is onsite at a premier multiple building high-rise community in Northern Virginia with over one thousand condominium units with multiple amenities.

The successful candidate will be responsible for the administrative duties of helping manage a large-scale condominium, which requires a strong understanding of governing documents (Declaration, Bylaws and Policy Resolutions) with a dedication to developing the skill sets specific to this property.

Exceptional computer technical proficiency, meticulous attention to detail, and strong customer service skills are essential to succeed in this position. The position will require some irregular hours to ensure that the administrative staff provides the highest level of service for the residents and owners.

Work schedule:Tuesday–Saturday, 11am – 6pm

Duties and Responsibilities:

• Ability to serve as interim leader for the community when the General Manager is unavailable
• Address homeowner inquiries and requests via phone, email, and in person; manage, document, and resolve concerns, prepare follow-up correspondence.
• Provide senior manager coverage during at least some non-core hours when the Front Office is open.
• Supervise all operations of the front desk, respond to incoming phone calls and visitors needing Executive response.
• Scheduling: Adjust staff schedules, update the master calendar, and oversee the bookings for all community facilities and activities.
• Prepare and periodically update all staff job descriptions, compensation and staff structure changes to the General Manager.
• Establish management orientation, retention and training standards for all personnel involved in operations, maintenance, covenants support and recreation amenities.
• Recruit, interview, and recommend candidates to fill staff vacancies.
• Prepare performance reviews on all reporting employees.
• Responsible to understand and clearly communicate to residents, owners, and staff the Condominium Declaration, Bylaws, Board Policy Resolutions, and Management Directives.
• Review incident reports and take necessary action to remediate problems and communicate the process and resolution results with residents, management, and staff.
• Effectively address difficult and sensitive resident inquiries, suggestions, and complaints.
• Attend Board of Directors and select committee meetings, prepare monthly status reports, and facilitate community and committee meetings on an ad hoc
• Support the Covenants committee in full, review compliance inspections with the Governance Coordinator and General Manager and correspond with homeowners on violations or complaints about property
• Oversee the maintenance of the property management database, which includes owner and resident records, access authorizations, and personal information.
• Oversee on-site financial management including but not limited to; collection of assessments, preservation, billing & collection of in-unit maintenance charges, and other miscellaneous charges.
• Responsible to oversee the purchasing processes by the Administrative, Engineering, and Operations staff.
• Oversee accounts payable process (Strongroom) and invoice management.
  
  

Requirements

Candidate must have an active CMCA and experience managing a minimum of 10 direct reports.

• Proficient in word processing, spreadsheet creation, order processing, confidence in reviewing financial reporting, database navigation skills (Building Link), and Outlook email software.
• Thorough knowledge of office practices and procedures.
• Confidence with creating and demonstrating positive written and verbal communications as well as pleasant customer service skills.
• Excellent judgment, problem-solving, multi-tasking, and decision-making skills.
• Ability to promote and maintain positive community relations and communicate effectively with residents.
• Excellent analytical skills and an ability to develop project plans and work schedules.
• Fosters a cooperative work environment.
• Supervise and train employees, to include organizing, prioritizing, and scheduling work and assigning ad hoc tasks.
• Demonstrate professionalism in all situations.
• Willing to work a flexible and irregular schedule.
• Pro-active problem solving and team orientation.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.