Delinquency Team Lead

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Delinquency Lead (DQ) Lead is responsible for assisting Delinquency leadership with all activities at the Client Shared Service Center (CSSC). We are a fast-paced centralized corporate services environment for Associa, a leading residential management company providing financial services to community associations throughout North America and beyond.

Job Responsibilities:

• Follows Associa’s mission, ethics and values in every work task and business interaction.
• Develops and maintains relationships with internal and external business partners while offering unsurpassed customer service.
• Ensure accurate and timely processing of delinquent accounts.
• Assist Leadership with allocation of workflow.
• Assists with processing escalations.
• Monitors daily task for completeness.
• Acts as primary point of contact for escalation issues
• Assist with audits and research for delinquency special projects
• Works with supervisor to establish annual goals and objectives and monitors and advises on their progress to enhance the professional development of staff.
• Provides training to new and existing staff, as needed.
• Identifies staffing issues and reports to supervisor.
• Other duties as assigned.
  
  

Requirements

Knowledge and Skills:

• Evaluate, analyze, and prioritize data in various forms and formats.
• Knowledge of articulating collection polices, while translating to potential system limitations
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Demonstrated leadership ability
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
• Professional customer service skills.
• Knowledge of Delinquency Portal
  
  

Education and Experience:

• Associates Degree Preferred
• 3 – 5 years of directly related or closely related experience
• 0 – 3 years of Management and/or Supervisory experience
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.