Delinquency Supervisor

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa is currently looking for a Delinquency Supervisor to join our team in Lakewood, CO. As a Delinquency Supervisor, you willprepare and distribute collection notices via first class mail, certified mail and email while ensuring the notices meet the requirements of Colorado HB 1137; and oversee the collections team.

What do we offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

Compensation:

Salary: $52,500-$55,000 annually; experience highly considered

How will you make an impact?

The Delinquency Supervisor specialists helps the company grow by:

• Pull delinquency reporting to determine what letters need to be processed
• Merge letters, with full ledgers and review to determine if additional ledgers are required. Insert additional ledgers when needed
• Format letters into PDF's that can be processed by a third-party mailing company and submit for processing
• Enter reimbursables for all letters editing quantities to prevent revenue loss
• Email letters to all owners with emails on file and maintain impeccable records of distribution
• Provide correct copies of demand letters to a process server to be posted
• Oversee the collections team facilitating the above to ensure that the requirements of HB 1137 are being met by all
• Facilitate Branch wide training on the collections processes for all staff members
• Establish and implement SOP’s and best practices for collections
• Work with association attorney’s to ensure proper implementation of collections policies
  
  

Requirements

• HOA experience is preferred
• Supervisor experience is preferred
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level
• Knowledge of conflict resolution techniques at a proficient level
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills
• Self-motivated, proactive, detail oriented and a team player
• Time management and time critical prioritization skills
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.