Delinquency Specialist (Hard Cost)

The Delinquency Hard Cost position is a higher-level position and is responsible for processing delinquencies for homeowners associations. This is an accounting support position in a fast-paced centralized accounting services environment providing financial services to community associations throughout North America.

Job Responsibilities:

• Provide reporting, tracking metrics, and process improvements
• Set up and maintain delinquency statuses
• Implementing delinquencies on a structured systematic approach per Association policy
• Understand and explain account activity
• Generate delinquency notices, export, and upload file to Print House
• Review and approve Print House proofs
• Prepare Lien and Release of Lien Notifications
• Prepare attorney/collection agency packages
• Enter reimbursable charges
• Point of contact for collection attorney or agency
• Interact with branch staff on status of accounts
• Complete delinquency activities per policies, such as lien filings and title searches
• Occasional overtime may be required
• Other duties as assigned
• Manage late fees and late interest setup by branch in C3 per association

Requirements:

• High aptitude for logic and reasoning (non-mechanical)
• Detail oriented, team player
• Ability to meet strict deadlines
• Ability to effectively communicate with internal and external departments
• High level of customer service satisfaction
• Ability to manage multiple entities with varying policies and complexities
• Ability to interpret and apply industry related law
• Strong PC skills, including proficiency with MS Outlook, Word and Excel