Delinquency Specialist

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Delinquency Specialist is an entry level, clerical role, that will send out delinquency notifications, and work with attorneys on getting accounts in good standing. This is a clerical role that require attention to detail, research and analysis, and data entry. Pay is $16.50.

Daily responsibilities:

• Review and monitor all assessment accounts. Update account status. Follow up with the Manager for changes and/or updates and ensure the proper documentation is placed in the unit file and the corresponding notes are reflected in the system.
• Process Certified Letters. Turn accounts over to the attorney.
• Review monthly collection reports. Research and reconcile accounts. Update account status in the system.
• Ensure Fees are properly tallied and billed to clients, send out delinquency letters to homeowners.
• Maintain and distribute the Community Delinquency Information, Community Attorney Information and Attorney Contact List.
• Review all homeowner payments received from the attorneys. Conduct a line-by-line review of attorney ledgers to ensure all legal fees have been identified and accurately posted to a homeowner's account.
• Provide notification to the attorneys of direct payments received, checks returned for NSF, or on-line bill pay rejections.
  
  

Requirements

• Account collections experience preferred.
• Skill in the maintenance and control of appropriate data collection and record keeping systems.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.