Delinquency Specialist

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Deliquency Specialist will send out delinquency notifications, and work with attorneys on getting accounts in good standing. This is a clerical role that require attention to detail, research and analysis, and data entry.

• Review and monitor all assessment accounts set to "special" status. Follow up with the Manager for changes and/or updates and ensure the proper documentation is placed in the unit file and the corresponding notes are reflected in C3.
• Process Certified Letters and turning accounts over to the attorney.
• Review monthly reports provided by the Association's collection Attorney and reconcile accounts currently active with the Attorney to the proper C3 account status.
• Ensure that Admin Fees are properly tallied and billed to CMC clients for Exhibit B/C letters sent to delinquent homeowners by the Delinquency Coordinators on our client's behalf.
• Maintain and distribute the Community Delinquency Information, Community Attorney Information and Attorney Contact List.
• Review all HO payments received from the attorneys. Conduct a line-by-line review of attorney ledgers to ensure all legal fees have been identified and accurately posted to a HO's account.
• Provide notification to the attorneys of direct payments received, checks returned for NSF, or on-line bill pay rejections.

Requirements

• Account collections experience preferred
• Skill in the maintenance and control of appropriate data collection and record keeping systems.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Time management and time critical prioritization skills.

Education and Experience

• 0 -- 3 years of directly related or closely related experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.