Delinquency Coordinator

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

The Project Coordinator position supports the Delinquency Leadership team in the daily operation of various projects related to C3 and Branch/Association set ups. The Coordinator serves as the main POC & front line liaison in executing on all tasks related to C3 & Delinquency Portal. Responsibilities include but are not limited to the following:

• Responsible for coordinating workflow and appropriate set ups for all incoming Branches into C3 & Delinquency Portal
• Responsible for all C3 transition ins and outs
• First level contact for all Delinquency Portal & C3 set ups
• Handling & mitigating all Ad Hoc Branch escalations in a timely manner
• Resolving support requests from branches in regards to all projects pertaining to Delinquency
• Working with external clients and internal departments to resolve HOA issues
• Logging & tracking of support activity
• Coaching and/or training of Delinquency associates as required
• Timely completion of ongoing projects as assigned by leadership
• Responsible for tracking all changes and reporting accordingly
• Other projects as assigned

Requirements

Qualified candidates will possess the following attributes:

• Excellent interpersonal, written, and oral communication skills
• Robust organizational and time management skills
• Ability to prioritize and multi-task in a high-volume, fast-paced environment while still producing high quality work
• Proactive approach to managing internal & external client expectations
• Sound decision-making, while balancing the needs of the business and client/HOA
• Ability to effectively de-escalate and resolve sensitive customer issues
• Strong working knowledge of C3 & Delinquency Portal business rules
• Strong working knowledge of departmental policies & procedures
• Ability to analyze procedures and recommend improvements
• Ability to communicate in a positive, professional manner with leadership, clients & co-workers
• Commitment to embracing and supporting change within the organization
• High school diploma or equivalent
• Good working knowledge of Microsoft Office applications

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.