Data Migration Specialist I (Investment Manager Product)

Description

What we’re looking for

At AppFolio, we paddle as one. We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today – and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.

The Data Migration Specialist I owns the data migration portion of the new customer onboarding process. They work accurately, quickly and efficiently to ensure our overarching mission is met; Customers achieve their short-term goals and lay the foundation of a strong long-term partnership.

The Data Migration Specialist role is unique in that it blends data migration with customer service and project management. An incredible starting point for anyone looking to build a career in SaaS or FinTech. Come join the AppFolio Investment Manager team!

Your impact

• Collect, organize, and interpret customer data. Ensure information and the overall structure is mapped precisely, by asking clarifying questions to mitigate corrections needed.
• Ensure that projects are running smoothly and efficiently by utilizing formulas to map data quickly and accurately to instill confidence in data integrity and set customers up for success with the Investment Manager product.
• Maintain a deep understanding of the industry as well as our policies and procedures.
• Own projects, timelines, customer communication, and outreach to ensure projects keep moving forward.
• Use every point of customer contact as an opportunity to convey professionalism, subject matter expertise, and industry/product knowledge.
• Analyze current processes and identity automation or process improvements.
• Develop strong customer relationships to create customer promoters and build the foundation for long term partnerships.
• Mentor new team members to help them feel comfortable and welcomed to the team.
  
  

Qualifications

• Highly organized, strong attention to detail, and ability to effectively balance multiple competing priorities.
• Ability to follow through on tasks until completed.
• Analytical capabilities for advanced problem solving and ability to find creative solutions.
• Excellent written and verbal communication skills.
• Strong curiosity and desire to learn.
• Capacity to be flexible and work cross-functionally in a fast-paced environment.
• Ability to display good judgment.
  
  

Must have

• BA/BS degree or equivalent work experience.
• Experience with Microsoft Excel and/or Google Sheets.
• Exceptional customer service and relationship building skills.
• Real Estate, finance and/or investment management knowledge preferred but not required.
  
  

Compensation & Benefits

The hourly wage that we reasonably expect to pay for this role is: $26.44 - $30.04.

The actual base salary/hourly wage for this role will be determined by a variety of factors, including but not limited to: the candidate’s skills, education, experience, etc.

Please note that base pay is one important aspect of a compelling Total Rewards package. The base pay range indicated here does not include any additional benefits or bonuses/commissions that you may be eligible for based on your role and/or employment type.

Regular full-time employees are eligible for benefits - see here.

Why AppFolio

Grow | We enable a culture of high performance, where delivering results is recognized by opportunities for growth and compelling total rewards. Our challenging and meaningful work drive the growth of our business, and ourselves.

Learn | We partner with you to realize your potential by investing in you from the start. We're cultivating a team of big thinkers through coaching and mentorship with our best-in-class leaders, and giving you the time and tools to develop your skills.

Impact | We are creating a world where living in, investing in, managing, and supporting communities feels magical and effortless, freeing people to thrive. We do this by innovating with purpose while cultivating a culture of impact. We learn as much from each other as we do our customers and our communities.

Connect | We excel at hybrid work by fostering an environment that feels flexible, personal and connected, no matter where we are. We create space to fuel innovation and collaboration, and we come together to celebrate, connect, and succeed.

Paddle as One.

Learn more at appfolio.com/company/careers

Statement of Equal Opportunity

At AppFolio, we value diversity in backgrounds and perspectives and depend on it to drive our innovative culture. That’s why we’re a proud Equal Opportunity Employer, and we believe that our products, our teams, and our business are stronger because of it. This means that no matter what race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status, you’re always welcome at AppFolio.