Customer Service Specialist

Do you thrive on helping others? Are looking for a place where you can make a positive difference?

We’re CCMC, a community management company specializing in master-planned communities. Our vision of inspiring a resident-centric focus is brought to life by our core values: Integrity, Respect, Service and Community.

The Customer Service Specialist provides inbound customer assistance via customer service hotline and email correspondence.

What You’ll Accomplish

• Provide inbound customer service assistance
• Support all internal and external CCMC customers
• Field all inbound customer service calls
• Provide effective assistance to homeowners with questions or concerns regarding billing, dues, fees, address changes, general account maintenance and other issues
• Will support corporate front desk including greeting visitors, operating company switchboard and other essential functions
• Provide administrative support to Accounts Receivable to include making copies, faxing, postage, filing and other support-related duties

What We’re Looking For

• Minimum of one year experience in Customer Service
• Competent data entry skills and 10 key by touch
• Ability to maintain Excel spreadsheets and utilize common computer tools and office equipment
• Quality customer service to internal and external CCMC customers
• Ability to quickly process complex information and respond appropriately
• Able to troubleshoot and problem solve accounts receivable and collections issues
• Strong multi-tasking skills
• Effective communication both orally and in writing
• Knowledge of the operations of homeowners associations preferred

What We Offer

• Comprehensive benefits package including medical, dental, vision, and life insurance
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid vacation, holiday, and volunteer time
• Company-paid Short-term Disability
• Optional Long-term Disability
• Employee assistance program
• Optional Pet Insurance
• Professional education assistance
• Perhaps most importantly, a service-oriented team who is dedicated to your success!

About CCMC

A community is more than a collection of homes. Since 1973, we’ve built community by connecting residents with each other, their association, the surrounding area and our team. We’re committed to building relationships by bringing people together in the neighborhoods where they live and in the offices where we work.