Customer Service Representative Part-Time (SDCA2024-7029)

How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Manager Success Group, continuous training, administrative support, etc. to all team members. RealManage is committed to do everything possible to ensure your long-term career success. With RealManage, you are not just an employee, you are family.

 Company Overview: Walters Management Company and RealManage are now one company. 

RealManage / Walters is a national Inc. 5000 firm with clients and operations in 24 states coast to coast that delivers services to homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. RealManage / Walters also serves nationally recognized developer/builder clients.

As one of the largest (#3 out of 5,000+ firms) and fastest-growing companies in the community management industry, RealManage / Walters offers exceptional solutions provided at competitive prices with the best people, best practices, and best technology of cloud-based and mobile apps. The RealManage / Walters mission is to provide comprehensive and innovative solutions; exceed the expectations of our customers; provide visibility and transparency in all that we do for our clients who place their trust in us; measure our performance and improve at the fastest rate possible; create a work environment that encourages professionalism, growth, and diversity; and grow a financially strong organization which will enable us to provide industry leading innovations apart from our competition.

RealManage / Walters is a values-based company with the following values as our guiding principles:

 Integrity: we always do the right thing. 
 Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage / Walters relationship. 
 Selflessness: more than teamwork; we are part of something special and much larger than any of us. 
 Personal Relationships: we are a professional services company; people do business with people they like. 
 Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage / Walters, we are always getting better. 

Responsibilities

Prestigious San Diego based Community Association Management Company is currently seeking a bright, energetic, self-motivated individual to work in our corporate office within an Account Services position.

Walters Management has been providing community association management to homeowner’s associations and master planned communities in Southern California since 1973. Our philosophy is simple -- we aim to meet and exceed our clients' expectations and provide value through superior work product, sound advice and exceptional service.

Essential functions of the job:

 Provide customer service through phone and email 
 Resolve client billing discrepancies 
 Process data entry and enter account notes 
 Other duties as assigned 

 Part-time position 

Qualifications

Required qualifications, skills and abilities:

 Experience with Accounts Payable/Receivable 
 Three years of experience in Customer Service 
 Account services experience preferred 
 Excellent customer service attitude 
 Detail oriented with the ability to multi-task 
 Strong organizational skills 

 Pay and Benefits: 

$19.00 to $24.00, depending on education and experience.