Customer Service Rep

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

This role includes shift times anywhere from 7 am- 7pm.

The Customer Service Level I is an entry level position that works in a high-performance customer focused team environment and is responsible for execution of customer oriented tasks. This position will also be responsible to provide effective resolution to customer issues. Employees in a customer service role must provide courteous and proactive experience in Associa’s information inquiry process.

This is a customer service position in a fast paced centralized accounting services environment providing financial services to community associations throughout North America.

Duties include but are not limited to:

• Answers incoming calls in a timely, professional and very courteous manner
• Exhibits professional behavior with both internal and external business associates that reflect positively on Associa and is consistent with company policies and practices.
• Demonstrates excellent flexibility and effective communication skills in their interactions with others.
• Troubleshoots and answers questions from homeowners relating to their account.
• Must apply common sense understanding all job related tasks and interactions.
• Will follow routine protocols. Must be able to identify when routines do not apply in a specific situation.
• Ability to identify and escalate calls to next level for additional assistance as necessary.
• Ability to multi-task while taking incoming calls.
• Must demonstrate acceptable business writing skills.
• Other duties as assigned.
  
  

Requirements

This role includes shift times anywhere from 7 am- 7pm. Must be able to work anytime between these hours.

Knowledge and Skills:

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of general office equipment (copier, fax, phone systems, etc.).
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of conflict resolution techniques at a proficient level.
• Professional communication skills (phone, interpersonal, written, verbal, etc.).
• Professional customer service skills.
• Self-motivated, proactive, detail oriented and a team player.
• Confidentiality and discretion in the performance of all duties and responsibilities.
• Time management and time critical prioritization skills.
• Bilingual preferred (English/Spanish fluent)
  
  

Education and Experience

• High School diploma or GED Required
• Associates Degree Preferred
• 0 – 3 years of directly related or closely related experience
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.